Job description

POSITION SUMMARY
The Student Services Associate works in the Student Hub and reports directly to the University Registrar. The associate’s primary focus is servicing students who visit or call the Student Hub, a one-stop location for the offices of Financial Aid, Student Accounts, and the Registrar. The associate is the first point of contact for the Student Hub and can assist students with general inquiries or requests associated with those three offices and defers students to the appropriate office if needed.

Why Carlow University?
Culture of integrity, dignity and respect for all
Strong commitment to social justice
Ethical forward-thinking leadership
Comprehensive medical, dental, vision, life & disability benefits package
Tuition benefits for undergraduate and graduate programs
Health Savings Account and Flexible Spending Account options
Wellness and Employee Assistance Program
Complimentary use of Carlow’s fitness center and amenities

ESSENTIAL FUNCTIONS

Fields general questions and assists with requests related to the offices of Financial Aid, Student Accounts, and the Registrar’s Office.
Serves as first point of contact for investigating questions and concerns related to the offices of Financial Aid, Student Accounts, and the Registrar’s Office and transfers students where appropriate.
Familiar with other Carlow University offices and resources and refer students, parents, faculty, or staff appropriately when their inquiry is non-Hub related.
Orders supplies, replenishes forms, and updates Isadora (Carlow intranet) Student Hub sites as needed.
Assists with University-sponsored events.

Maintains the integrity, accuracy, and utility of academic records using Colleague; specifically, performs duties of correcting, changing, or modifying information in accordance with University policies and/or accrediting agencies.

Ensures confidentiality of student records according to FERPA guidelines.

Provides effective customer service by having a thorough understanding of applicable academic regulations, laws, policies, and procedures related to the offices of the Student Hub.

Remains competent and current through self-directed reading, developing working contacts with colleagues, and attending training and/or courses as required by the University Registrar or other Hub managers.

Manages a high volume of incoming phone calls, conveying accurate information and routing inquiries.
Demonstrates professional and courteous customer services skills.

Capable of working under pressure and in potentially stressful situations as needed.

Performs miscellaneous job-related duties as assigned.

Demonstrates and reflects an understanding of and commitment to the mission and core values of the University and the Sisters of Mercy.

MINIMUM EDUCATION
Associate’s Degree or equivalent; Bachelor’s Degree preferred.

MINIMUM EXPERIENCE
2-3 years in customer service or office setting, higher education setting preferred.

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