Job description

Job Functions:
Monitor all pit games in assigned pit.
Open and close table games in assigned area verifying count as provided by the dealer.
Inspect card decks prior to play.
Track and record player buy-ins, wins, losses and bet amounts.
Monitor bets and payouts and correct as needed.
Complete rating cards for players.
Initiate and verify fills to tables.
Investigate and resolve guest complaints or concerns in accordance with standard procedures.
Maintain security of all games, monies and personnel.
Must respond calmly and make rational decisions when handling guest demands.
Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
Performs other duties as assigned.

Job Requirements:
Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.
Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must possess excellent customer relations and communication skills.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance
Ability to communicate with Team members and guests
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week including holidays
Ability to obtain and maintain all necessary licensing
Frequent walking, standing, kneeling, twisting, bending and lifting

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