Job description

The Role:

The employee will be employed as a Technical Advisor within the Customer Service Department of Liebherr Container Cranes and will report to the department manager or his / her delegate.

Key Elements of the Role:
Based primarily in Ireland, plan and coordinate service and support for full range of products and services from Liebherr Customer Service
Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC)
Provision of on-site support, in emergency cases
Coordinate labour and equipment for site work
Maintain accurate records for activity and work completed
Communication with customers on service and related matters
Preparation and delivery of technical reports on project / job completion
Training of clients, employees, and apprentices both on-site and in-house
Liaising with internal departments to eliminate faults and improve products
Checking of drawings and preparation of documentation for site
Repair and research of electrical / electronic modules and equipment
In-house crane testing as required prior to despatch
Work with Liebherr global network of Mixed Sales Companies (MSC) to promote and develop business opportunities
Support sales and project functions within the department and company to promote and develop business
Establish new and develop existing relationships with customers
Develop and maintain KPI and targets
Maintain a customer focused approach
Ensure quality, environmental and Health & Safety standards are always maintained
Contribute to Continuous Improvement and Quality Management
Any other duties and tasks as may be assigned from time to time

Qualifications and Competencies:
A third level degree qualification, or trade, in a relevant discipline or suitable experience (Engineering or Technical is preferred)
Minimum of two years’ experience in a similar demanding role is an advantage
Strong organizational, planning, problem solving and reporting skills
Faultfinding and diagnostic experience are an advantage

Job Type: Full-time

Salary: €40,000.00-€50,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee discount
• Flexitime
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

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