Job description

PRIMARY FUNCTION:
This position supports service technicians and PSSR’s to streamline workflow and minimize turnaround time. Supports customer requests, and performs various other technical activities supports CAS service quotes.

ESSENTIAL DUTIES:
I. Service Technician/Customer Support

• Assists technicians with parts identification and requirements.
• Assists technicians with tooling identification and requirements.
• Provides basic technical support to technicians for diagnosing and completing repairs using the most current repair procedures. Provides basic technical support for customers.
• Maintains liaison with Technical Communicator to ensure prompt and efficient technical support.
• Maintains current Compressed Air Service Information System and literature to accomplish task.
• Provides S.O.S interpretation for abnormal oil samples and establishes communication with the appropriate PSSR and customer.

II. Administrative

• Compiles and maintains basic parts lists for standard jobs.
• Supports Technical Services in compiling and maintaining Flat Rate Pricing, Repair Option Pricing and associated literature.
• Establishes method of identifying PIP machines and implementation.
• Supports Technical Services in Customer Service Agreement Activities.
• Reviews workorders and validates charges.
• Supports and conducts technical training courses for the training department.
• Assists with special requests and other activities as needed.

MINIMUM REQUIREMENTS: Education:
High school graduate; Prefer two-year associate degree or tech school graduate.

Work Experience:
Four to six years' experience in the Compressed Air industry as a technician. Strong mechanical and technical skills required.

Physical:
Must be able to work for long periods while seated; Must have ability to clearly communicate on the phone or in person.

Other:
Good communication skills are a must; Pleasant personality; Must be PC knowledgeable with intermediate level experience; Some travel may be required; Strong mechanical aptitude. Ability to multitask and knowledge of Various makes and models of Air Compressors.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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