Technical Project Manager

Reports to: Department Manager

Location: Liverpool

Full Time: Monday – Friday 8:30 – 5:30 pm

Exempt: Starting at $75,000

The people we serve come from all walks of life, and so do we. We strive to diversify our workforce, not because it’s the right thing to do but because it strengthens our organization!

Who we are

From our humble beginnings in 1986 to an industry-leading communications company, we continue to invest in our people and technology and offer job stability. In addition, we take pride in our ability to provide excellent service to a large and diverse clientele that includes many top-tier performers in financial services, insurance, credit unions, community banks, healthcare, and government agencies.

What is a Client Success Specialist

We are looking for a proactive employee to provide customer service and support to our internal and external customers. The Technical Project Manager is responsible for managing and implementing the project’s activities, including delegating and ensuring their completion on time. Ensures proper communication with all departments so a realistic time frame is shared with the client and team members and the project is completed. Some responsibilities are:

• Meets with clients to gather data and to perform a business analysis to determine project expectations.
• Defines the requirements of each project received; Develops, monitors, and updates project timeline to include individual team member responsibility matrix, timeline for task completion, and project guidelines. Communicates with team members to ensure deadlines are being met.
• Completes projects by coordinating resources and timetables with user departments and data centers.
• Works closely with analysts, software designers, and other staff members and communicates the progress of the project, taking action accordingly.
• Ensures go-live dates are adjusted if needed due to missed deadline dates by the client or other circumstances. Communicates to the client the adjusted date.
• Recommends staffing needs to senior management based on project deadlines.
• Prioritizes projects to be completed.
• Performs QA to ensure all parameters are met before transferring the project to customer service.
• Recommends new processes to create more efficient project processes. Trains and implements team members once approved.

• Troubleshoots errors that occur with customer files.
• Documents and manages customer relationships and developments to meet customer requirements.
• Conditions of Employment

• Bachelor’s degree in Computer Science or Information Technology or related business management degree required; 6 years prior IT; 5 years prior experience in project management. An equivalent combination of education and experience will be considered.
• Strong leadership skills required; must be able to coordinate the work of others effectively.
• Must have strong planning skills with the ability to think proactively. Must be organized and able to prioritize.
• Strong oral and written communication skills required; Must be able to speak with both technical and non-technical audiences.
• Excellent customer relationship skills required; ability to problem solve.
• Strong attention to detail; ability to comprehend new materials.
• Strong personal computer skills that include the ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry. Ability to create spreadsheets, graphics, and reports using standard software applications. Proficient in Office suite as well as project management tools such as MS Project and JIRA.
• Experience with various styles of project planning, management, and execution, including Waterfall, Agile and SCRUM philosophies.
• Able to meet deadlines while effectively multi-tasking

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is:

• Regularly required to hear, have repetitive motion of hands or writs, and finger, grasp, handle or feel.
• Frequently required to sit and talk. Lift and/or move up to 10 pounds.
• Occasionally required to stand and walk; reach with arms and/or hands; crouch, bend or kneel, and climb. Lift and/or move up to 25 pounds;
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Did you know that IMS Direct offers health, dental, and vision insurance? Additionally, we provide a 401(k), PTO, and paid holidays.

IMS Direct offers health, dental, and vision insurance. Additionally, we provide a 401(k), PTO, and paid holidays.

IMS Direct is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. IMS Direct is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age / Immigration status. IMS has always been and always will be, committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Equal Opportunity Employer Veterans Disabled.