Job description

Technology Support Specialist

Southern Tier Library System
Painted Post, New York

Southern Tier Library System is accepting applications for the position of Technology Support Specialist. The library system seeks an energetic candidate with a vision for 21st century library practices, and a passion for providing meaningful services to 48 member libraries within a team-based cooperative library system environment.

GENERAL STATEMENT OF DUTIES

This is a level 4 full time, non-exempt, non-professional position serving in a project management role within the Division of Information Technology. The IT Technology Support Specialist provides support to member libraries relative to staff and patron computer design specifications, procurement, setup, and maintenance of staff & public computers and supported peripherals. This position also purchases and maintains IT-related equipment/software for STLS staff and assists through training. Areas of expertise might include: computer space design, equipment specs and ordering, setup and configuration, computer security, printers and barcode scanners.

ESSENTIAL FUNCTIONS OF THE POSITION

Continuing Education: Consistently participates in professional development training to stay current on trends and best practices relative to General Statement of Duties. Always learns to serve as a library system expert in all things related to public library equipment design and practices as well as technology needs of library system staff.

Member Computer & Equipment Layout: Responsible for staff and public computer systems and equipment design specifications, procurement, imaging, deployment and support for STLS and member libraries. Maintains a comprehensive computer and equipment program that allows for the quick deployment of staff and public computers at member libraries considering user-experience and routine maintenance efficiencies.

Library System Technology Support: Manages and maintains technology needs for library system staff including equipment, software, online platforms, and learning environments (audio/visual). Assists staff in the use of technology through continuous training and support.

Inventorying and Invoicing: Maintains inventory of equipment purchases for member libraries and STLS based on organizational purchasing policies. Administers and retains IT Service Agreements with member libraries. Works with STLS Business Office to track service agreements and provide on-time invoicing.

Internet Connections: Supports IT staff with local network and Internet services to maintain fiber, cable or wireless Internet connections at the library system and member libraries. Procures devices for and works with IT staff to support member libraries’ network and wireless equipment and security appliances.

REQUIRED KNOWLEDGE OF SKILLS AND ABILITIES

Exhibits innovative, enthusiastic and adaptive qualities.
Willing to work flexible schedules to meet member libraries’ needs.
Demonstrates leadership skills and passion for the profession.
Works cohesively in a team and project-based environment.
Expresses a high-level of empathy for libraries and people with diverse skill sets.
Displays a high level of organizational skill and attention to detail.
Collaborates with other library system Divisions and aligns goals with Plan of Service.

MINIMUM QUALIFICATIONS

An associate degree in computer-related science, or 2-3 years of job-specific experience within the IT field. Strong commitment to providing IT support within a fast-paced work environment. Project management experience. Valid driver’s license.

EXAMPLES OF WORK

• Assist in developing and maintaining computer images for deployment to staff and library devices.

• Designs staff and public computing layouts for member libraries considering user experience, routine maintenance, ongoing support and uniformity.

• Purchases, configures, installs, maintains and troubleshoots computers, laptops and equipment at member libraries with high level of customer service.

• Administers and retains IT Service Agreements with member libraries.

• Works with STLS Business Office to track service agreements and provide invoicing.

• Evaluates new technology and seeks innovative ways to utilize it in support of library system staff.

• Researches, purchases, configures, installs, maintains, and troubleshoots IT equipment, software and learning environments (audio/visual) for STLS staff based on division and individual professional needs.

• Maintains inventory of equipment purchases for member libraries and STLS based on organizational purchasing policies

• Assists and provides training to STLS staff and member libraries on the usage of IT equipment, software, and platforms.

• Develops policy and procedures to support work associated with Essential Functions of Position in partnership with Division of IT and library system administration.

• Participates in local, regional and state meetings to offer knowledge and stay informed. Performs other duties as assigned.

ADDITIONAL DEMANDS AND WORK ENVIRONMENT

• Required in-person office work with option to work remotely 2-days per week.
• Frequent travel throughout library system’s region, and quarterly state-wide travel.
• Reasonable accommodations can be made to enable all eligible individuals to perform the essential functions.

Salary & Benefits

Salary range is $46,000 – $50,000 for this 37.5 hour per week position, and is commensurate with experience. New York State Retirement, Empire or BCBS Health Plans. Paid vacation, sick, personal and holidays based on organizational contract. 2% salary increase upon successful completion of probationary period.

Application Process

Applications are due Friday, April 28, 2023. Please submit (via e-mail) a meaningful cover letter, resume, and at least three professional references to:Ken Behn, Director of IT at behnk@stls.org

About Southern Tier Library System and Our Region

Our headquarters are in Painted Post just five miles from historic downtown Corning, NY (Corning Museum of Glass, Rockwell Museum, Gaffer Districtand Corning Area Chamber of Commerce, Corning Community College).

We serve a five county region (Allegany, Chemung, Schuyler, Steuben & Yates), which incorporates the picturesque Appalachian Plateau and Southern Finger Lakes. Many of our southern region communities have easy access to hiking, skiing, hunting and camping throughout the foothills of the Appalachian Mountains, while our northern region communities enjoy boating, swimming, biking and wine & distillery tours around Keuka and Seneca Finger Lakes.

All 48 of our libraries are unique as the communities they serve. A sample of our communities include: the City of Elmira located in Chemung County (Center for Mark Twain Studies, Arnot Art Museum, Clemens Performing Arts Center, Elmira Collegeand National Soaring Museum, Chemung County Chamber of Commerce). Watkins Glen & Montour Falls located in Schuyler County (Watkins Glen International, International Motor Racing Research Center, Watkins Glen State Parkand Shequaga (Montour) Falls). Hammondsport in Steuben County (America’s Coolest Small Town, Curtiss Museum, Local Wineriesand Breweries). Penn Yan and Branchport in Yates County (Keuka Collegeand Yates County Chamber of Commerce). Alfred, Fillmore and Wellsville in Allegany County (Alfred University, Alfred State College, Houghton College, Allegany County Chamber of Commerce).

STLS is committed to a diverse and inclusive work environment to ensure a wide range of experiences, perspectives, and skills. Our organization is continually evolving to meet the changing needs of our communities by establishing practices that promote innovative delivery of essential library services to the Finger Lakes, Southern Tier & Western New York.

Internal Posting: March 21, 2023
External Posting: March 28, 2023

Job Type: Full-time

Pay: $46,000.00 - $50,000.00 per year

Benefits:

• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Experience level:

• 2 years

Schedule:

• Monday to Friday

Application Question(s):

• Have you performed Microsoft Windows installations from an image?
• Have you supported network or shared printers?
• Do you have experience working with network VLANs?
• Have you configured computers to connect to active directory?

Work Location: One location

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