Job description

Role: Payments Support Representative

Location: 29 Gallatin Pl, Brooklyn, NY 11201

Duration: 3+ Years

Job Summary: Performs administrative and office support work within the Payment Processing Unit. The Payment Representative handles all payments received by mail and walk-in payment.

Responsibilities:

• Perform daily support functions such as handling cash, entering payments, researching payment claims, drafting and/or finalizing correspondence, and staff support
• Provide quality service and support for internal and external customers.
• Customer interactions, phone calls, and data entry
• Manage and maintain accurate records
• Prepare end-of-the-day reconciliation reports to review the accuracy of payment entries
• Payment Representatives handle all payment claims
• Resolves credit balances on the database through system adjustments and/or refunds.
• Payment Representatives also assist in other areas of the Payment Unit to complete the following:

o Refunds and adjustments are prepared for processing

o Refund checks are issued for overpayments made on NOVs

o Unidentified payments and NOVs not updated on the TABIS system are researched

o Payment claims are thoroughly reviewed and the respondent is informed of the results

Qualifications:

• Great customer service skills
• Professional and detail-oriented
• Excellent problem-solving skills
• Ability to work quickly and accurately, and under stringer requirements
• Ability to multi-task
• Demonstrated abilities to gather, assess, and assimilate complex information and create user-friendly messaging
• Ability to work in a fast-paced, changing environment
• Basic knowledge of the Transit System rules and regulations
• Knowledge/use of Microsoft Word & Excel; experience using web-based tools and general digital communications applications

Job Types: Full-time, Contract

Salary: $22.00 per hour

Experience level:

• 3 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Brooklyn, NY 11201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Payments Support: 3 years (Preferred)

Work Location: One location

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