Job description

Overview:

The Restaurant Server safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

Tipped Employee Information(Pursuant to the Fair Labor Standards Act (FLSA))

This is a tipped position; as such, it will pay a cash wage that is less than the regular minimum wage, but is at least the minimum “tipped wage” per hour for your location, per federal, state or local law. Olympia will be claiming an additional amount as a tip credit. This tip credit cannot exceed the difference between the minimum required tipped cash hourly wage for your location, and the corresponding current minimum wage for non-tipped employees. The tip credit claimed by Olympia cannot exceed the amount of tips actually received by the tipped employee, and all tips received by tipped employees are to be retained by the employee, except for a valid tip pooling arrangement limited to employees who customarily and regularly receive tips. The tip credit will not apply to any tipped employee unless the employee has been informed of these tip credit provisions, orally or in writing.

Additional Information:

In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.

Essential Functions of the Job:

· Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)

· Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs

· Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)

· Ability to understand and follow instructions as directed by supervisor/manager

· Working Safely is a condition of employment. All employees must follow the safety policies

· Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

ü Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values

ü Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs

ü Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.

ü Comply with guest privacy standards

ü Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)

ü Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager

ü Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance

ü Complete work in a timely manner and meet productivity standards/expectations

ü Keep work area clean, neat, and well organized

ü Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)

ü Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)

ü Perform additional duties as assigned

Job Duties and Responsibilities:

Ø Greet guests at assigned tables and ensure each guest has a dining room menu

Ø Offer, sell and obtain cocktail orders from guests

Ø Obtain the meal order and give to kitchen staff for preparation;

Ø Serve the food once prepared and ensure guests have everything they need

Ø Return to assigned tables periodically to see if additional items are desired. When guests have completed their meal, suggest a dessert. After completion of the meal or dessert, deliver the check

Ø Remove dirty dishes and silverware, place them in respective trays

Ø Prepare tables for service – wipe clean, set with clean linen, glassware, and silverware, properly placed; place condiments in an attractive fashion. May concentrate all his/her efforts on service during rush periods

Ø Know menu, menu prices, composition of food and beverage menu items; familiarity with all daily specials and with proper plating procedures

Ø Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average

Ø Require familiarity with all daily specials and with proper plating procedures

Ø Refill all condiments and waiter/waitress station supplies at the end of each shift

Ø Maintain food and beverage control (i.e. pre-check machine, portion control, liquor control); follow guidelines and practices outlined in TIPs training

Ø Attend regular staff and training meetings

Ø Perform opening & closing work as requested

Ø Maintain knowledge of current in-house and company marketing programs

Ø Prepare and deliver room service or take-out orders as requested

Skills Required:

Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education:

Experience as a Server is preferred; must be of legal age if serving alcohol

Performance Measurement:
90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others, Guest Response scores, etc.

Physical Demands:

This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (See Physical Requirements section for detailed information)

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Swarthmore, PA 19081: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 1 year (Required)

Work Location: In person

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