Job description
The Ticket Administrator is responsible for all on park and online ticket sales programs and monitoring traffic/buying patterns, bundling opportunities and overall performance of ticket related programs. This position is also responsible for aiding the revenue and marketing departments with any ticketing system efforts.
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
- Assist with the management of the ticketing system in accordance with profit goals, legal guidelines and SMP standards.
- In partnership with Guest Services Manager, perform set-up, maintenance and testing of tickets.
- Work with IT on resolution of problems with all equipment and communications hardware.
- Duplicate live environment into test system for proper training of staff.
- Assist with development of reports using report writer and SQL data warehouse.
- Work with the marketing department on web ticket sales.
- Ensure all ticket products are accurate and available in the ticketing system for web and on park stations including set up and maintenance of offsite locations.
- Manage and maintain Galaxy Connect system.
- Partner with Guest Services manager to fix and maintain all ticketing and gates ticketing related computer hardware.
- Evaluate and provide regular feedback, recommendations, and analysis to the Guest Services Manager regarding on-park ticket sales programs, traffic/buying patterns, bundling opportunities, and overall performance of on-park ticket related programs.
- Train, coach, motivate, and inspire Guest Services Leadership and Host Team to perform at top levels in areas including guest and employee relations, enthusiasm, and up selling.
- Assist in the creation, implementation and management of Up Selling Incentive Programs designed to increase revenue values of ticketing transactions.
- Assist with the daily management of a formally structured process for “first response” management of on park guest complaints and suggestions.
- Ensure Guest Service related programs and promotions are communicated and executed effectively.
- Strategically manage department expenses, maximizing return on spending.
- Work closely with the Finance Department to ensure all transactions overages and shortages have been researched and reconciled.
- Provide support to the Revenue and Marketing (with special focus on Group Sales) Teams in relation to the ticketing system.
- This position requires the employee to receive credit card information to take a deposit, make a payment, or initiate a refund.
- All other duties as assigned.
SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be 18 years of age or older
- Must have valid Driver’s License
- Must be able to work days, evenings, weekends and holidays to meet business needs
- Able to work in all weather conditions
- Ability to work with a diversified work force
- Must be able to work with groups of individuals across multiple departments
- Must be able to critically process situations and react quickly while using good judgment
- Ability to use and train others on the use of computers utilizing Microsoft Office applications and ticketing software
- Excellent communication, analytical, and problem solving skills
- Must be able to react quickly during emergencies
- Must be able to responsibly handle large sums of money
- Must be able to add, subtract, multiply, and divide in all units of measure
- Must be able to obtain PCI certification within 30 days of employment
- Must have the following abilities to satisfactorily perform the essential job requirements:
- Ability to handle and manage large sums of money accurately
- Ability to follow written and oral instructions
- Ability to perform basic math functions
- Ability to perform effectively in a fast-paced environment
- Ability to organize and prioritize to meet deadlines
- Ability to solve problems with minimal supervision
- Ability to utilize strong verbal and interpersonal skills
- Ability to speak before large groups of people
- Ability to organize, coordinate, and manage large groups of people
- Ability to read, write and understand English
EDUCATION AND EXPERIENCE
- Bachelors Degree in related field of study preferred
- Three years high volume theme park retail/guest service/sales experience or equivalent experience required
- Gateway Galaxy Ticketing system experience preferred
- Recent, proven experience in motivating and managing a successful and enthusiastic sales team
CERTIFICATES AND LICENSES
- Must have and maintain a valid Driver's License
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Carrying, pushing, pulling, lifting, gripping, grasping and holding objects weighing up to 50 pounds
- Prolonged standing
- Occasional sitting
- Prolonged walking
- Occasional bending, twisting, kneeling, squatting, climbing, awkward positions and reaching above shoulders
- Average manual dexterity, vision, hearing and fitness
- Vision requirements for this job include close vision, color vision, depth perception, ability to focus, and night vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional exposure to loud noise
- Occasional exposure slippery/wet floors and ground
- Moderate exposure to sun radiation and extreme cold, heat and humidity
- Occasional contact with abrasive/sharp objects, skin irritants and toxic exposure (cleaning supplies)
Employment at Stone Mountain Park is contingent on the completion of a
criminal background check and a drug screen, with the results being negative.
Stone Mountain Park employees are subject to pre-employment, post injury, post accident, reasonable suspicion and random testing for illegal drug usage.
Management retains the discretion to add or change the duties of this position at any time.
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.