Position leads the execution of the visual merchandising strategy and standards. Responsible for timely execution of audits concerning planogram integrity within major big box retailers. This position will work independently and with a team to provide web-based and in-store support.

DUTIES AND RESPONSIBILITIES

• Understand goals, plan and execute workload to meet or exceed customer expectations
• Manage customer satisfaction by meeting assigned goals to ensure success
• Support team onboarding and knowledge transfer
• Responsible for data integrity and customer reporting
• Actively review all big box retailers every 3 to 4 weeks
• Audit, comment and rate planogram integrity images with retailer systems
• Audit resets for accuracy
• Inspect inventory and communicate areas of low quantity
• Monitor and assist in projects as needed
• Meet in-person with stores and leaders as requested
• Receive and respond to customer inquiries
• Complete weekly and monthly customer reports
• Perform other duties as assigned

MINIMUM REQUIREMENTS:

• Travel may be required which includes overnight stays
• A minimum of 2 years customer service experience in a retail environment required

• Strong attention to detail
• Ability to work varied hours/days, weekends and evenings as business dictates is required.
• Must be Microsoft Office Suite proficient
• Provide excellent customer service to customers
• Excellent communication, written and technical skills required
• HS diploma or equivalent required
• Excellent typing and communication skills using email and web navigation.
• Ability to work independently with minimal to no supervision

Benefits: Medical, dental and vision plans, paid holidays and PTO, company equipment, comprehensive compensation for mileage, travel (hotel and meals)