Job description

Fusion Networks

If you are driven by being an involved and critical member of a professional team, this is a great
place to continue your journey. We are defining what it means to deliver a boutique client
service experience that propels our growth and keeps our clients satisfied. We ensure customer satisfaction every step of the way by truly taking the time to dig deep in getting to know their needs. What differentiates Fusion is the pride we take in our products and services and the fun we have in the meantime!

Title: Voice Porting Specialist

Job Overview:

• Manage Port-In and Port-Out of DID’s in Fusion Voice Infrastructure
• Management and Maintenance of DID’s residing in Fusion Voice Infrastructure

Key Responsibilities and Duties:

• Port-In of DID’s for new orders Manage customer documentation and information required for proper Port-Ins LOA
• CSR
• E-911
• Carrier Invoices
• Work with Voice Project Management to coordinate FOC for Port Dates Troubleshoot and resolve issues preventing scheduling of a FOC Date for ports
• Assist with Port Activation during installation Troubleshoot and resolve porting issues day of Port * Update and document Fusion Infrastructure with new DID information RPM

• Carrier Portals
• Update PIN Codes
• Toll Free Port-In Management Manage Resporg LOA’s * Update SOMOS

• Update Customer Voice Project Team on status of Port-In throughout the process
• Port-Out of DID’s for Disconnects and Projects Generate and provide Customers or Carriers with CSR and Port-Out information PIN Code
• Partial Port NOT Full
• Update Fusion’s RPM customer database day of port out
• Remove DID’s from Fusion Infrastructure
• Update Customer status of Port-Out throughout the process
• DID Maintenance and Management Manage Abandoned DID’s Set as “For Sale” or “Unassigned” when available for re-use
• Remove un-usable DID’s so we are not paying for them
• Update carriers with proper status of DIDs Remove disconnect customer sub accounts within our carrier portal.
• Move to Fusion Sub-Account if to be resold or re-used

• Work with Support Team to assist with Internal Ports regarding Fax issues Move DIDs to Peerless or T38 to improve Fax Reliability
• Assist Support Team in troubleshooting carrier related faxing issues
• Assist Sales and Voice Project Team with Acquisition of new DID’s for orders requiring new numbers

Basic Qualifications:

• Excellent customer service skills, with a strong focus on customer satisfaction and attention to detail.
• Strong communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Background and/or experience in LPN and customer support
• Patience and the ability to work well under pressure.
• Ability to manage multiple projects simultaneously, and to prioritize tasks based on their level of importance and urgency.
• Escalation skills
• Project Management
• Strong history of customer account management and support
• Ability to prioritize different tasks and issues
• Proficient with Microsoft Word, Excel and Adobe
• Strong problem-solving and analytical skills, with the ability to identify and troubleshoot technical issues quickly and effectively.

Bonus Points:

• BS/BA degree in the quantitative, statistical or technical fields are helpful
• Two or more years of porting experience

Job Types: Full-time, Contract

Pay: $24.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

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