Our Castle Arch Hotel in Trim, which is part of the Cusack Hotel Group, made up of Knightsbrook Hotel, Spa & Golf Resort, Ardboyne Hotel & Newgrange Hotel, are currently recruiting for an enthusiastic and motivated Wedding & Events Manager.

This position is part of our Senior Management team.

Responsibilities include:

Wedding Enquiries

• Take & record all enquiries for wedding
• Follow up any enquiries taken when off duty.
• Respond to queries & requests for quotes promptly
• Send out brochures and information promptly
• Meet and show around hotel & talk through options
• Communicate above to relevant managers
• Follow up enquiries (call after 10 days) & record responses
• Monitor feedback
• Report on above

Wedding Bookings

• Take & input
• Follow up any bookings taken while off duty
• Follow up all bookings for deposits and menus etc
• Confirm all details
• Ensure bedroom allocations reserved.
• Book any additional services or equipment agreed.
• Make requests for any further deposits of information required
• Meet and go through booking details with couple or do show around when required or arrange for Duty Manager to meet the couple instead.
• Follow up any details passed over by Duty Manager
• Ensure payments received and details of payment confirmed
• Check all details taken when off duty up data is system
• Follow up bridal couples for feedback after wedding. Report on same.
• Banqueting/Conference/Debs/Party Enquiries
• Take enquiry, send out any information required, quotes etc promptly
• Liaise with relevant departments to get information if required e.g.: menus etc.
• Follow up and monitor Prov/new bookings
• Report on above

Banqueting/Conference/Party Bookings

• Take, Input, follow up and confirm details where required.
• Meet & show around client if required.
• Book any av equipment or additional services.
• Follow up shortly after event for feedback and offer dates for following year.

Security

• Inform senior management of security requirements to ensure it is booked and confirmed for events.

Administration

• Update & maintain files and booking systems
• Update and maintain client/company profiles
• Maintain relevant databases, collate and mail shots when required.
• Carry out all activities required to ensure smooth running of office.

Sales

• Identify and potential gaps and promotional ideas and bring to the attention of sales team or senior management.
• Represent the hotel at any relevant bridal/consumer shows when required.
• To be available for show rounds occasional weekends if required.

Miscellaneous

• To ensure all guest queries are handled promptly
• To promote Cusack Hotels where possible
• To ensure existing business is maintained and new business is developed
• To ensure all administration work is complete, follow up calls, research calls, rate contracts etc.
• To communicate all negotiated rates to reservations, front office and accounts
• To ensure credit procedures are followed in line with company policy
• To train all new team members
• To communicate all details agreed with clients to the relevant departments
• To be fully aware of all Cusack Hotels standards and any special promotions, and rate programmes which we are involved in
• To maximise our revenue at all times
• To attend meetings as necessary
• To provide support in other areas of the hotel as necessary
• To carry out any reasonable request from senior manager
• To efficiently and effectively control your departmental operation
• To ensure Cusack Hotel standards are achieved at all times
• To be aware of relevant competitor information and market changes to initiate changes to our services/rates as appropriate
• Update & distribute all reports required.
• Attend relevant daily, weekly and any other relevant meeting
• Liaise with all relevant departments
• Update relevant management & staff of last-minute changes/bookings.
• Attend any relevant training when required.
• Carry out any relevant training of new staff.
• To maintain good liaisons and communications with management and all other heads of department
• To ensure all accident and incidents are reported to the relevant people and to assist in providing all relevant backup.
• To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
• To ensure a consistently high level of security is maintained throughout the Hotel
• To be fully ware of the fire and emergency procedures within the Hotel
• To comply with all health, safety and welfare statutory requirements

Job Types: Full-time, Permanent

Salary: €30,000.00-€35,000.00 per year

Benefits:

• Bike to work scheme
• Employee discount
• Gym membership
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Trim, CO. Meath: reliably commute or plan to relocate before starting work (required)

Experience:

• Wedding & Events Management: 1 year (preferred)