Job description We are currently recruiting for Part time employees for our evening and weekend shift options based in our Wexford site.
At Infosys, we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage, enabling employees to participate, develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status.
The role:
As a customer agent, you will be working for Infosys on behalf of our partners as frontline staff supporting our clients by delivering a high level customer experience. In order to deliver the highest level of customer experience such skills as active listening, selective questioning, problem solving and showing empathy are required. All of these skills can be acquired during a pre live training environment which is fully paid.
There are many benefits to working at Infosys:

• 30 days holiday (includes 10 statutory days entitlement) - Pro rata for PT roles
• Permanent contracts
• High energy and dynamic work environment
• Culture for promoting from within
• Learning and development platforms
• Global company with opportunities across many countries
• Opportunities to be involved and give back to the community
• Easily accessible site for all modes of transport
• Special staff offers – reduced rates with local stores and amenities
• Free employee assistance programme
• PRSA pension scheme
• Eligibility to take part in client bonus schemes on some campaigns

The part you will play within the Infosys team:

• You will be front line support for our clients
• Use the systems and tools available to effectively handle clients queries
• Strive to achieve and maintain service level statistics
• Maintain a high level of first call resolution and quality assurance.
• Contribute to overall team performance within your specialised department

Personal success profile:

• Passion for providing exceptional service to clients
• IT literate
• Confident telephone manner with strong communications skills
• Fluency in English is a pre requisite for this role
• Self- motivated, positive outlook
• Ability to handle confidential information
• Team Player
• Strong attendance, performance and adherence to policies are essential for this role

Hours: Minimum of 20 hours per week
Business hours: Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm
Training provided - Training hours Mon - Fri 5pm to 9pm for 4 weeks then Grad bay for 5 weeks Mon, Tues and Wed evening 5pm-9pm and 1 day at the weekend (8hour shift).
Pay:
Base hourly rate paid at €10.50 per hour. In addition to your base rate you will also receive an hourly bonus rate of €0.72 for each hour worked - Excludes OT Rates. In effect for hours worked your payment will total €11.22 per hour.
YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE
The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
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Part-time hours: 20
Job Types: Part-time, Permanent
Job Types: Permanent
Salary: €10.50-€11.22 per hour