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  Provides leadership, training, and mentoring to all support departments throughout the enterprise on Windows systems best practices and functionality.
• Responsible for testing and execution of monthly Microsoft operating system patching to ensure enterprise systems aren’t vulnerable to security vulnerabilities and can take advantage of new features.
• Provides top-tier troubleshooting for Windows Desktop Operating System issues beyond the front-line support team’s capabilities and creates and maintains documentation on how to resolve those issues in the future.
• Builds and maintains relationships with every IT Department to resolve multi-departmental issues quickly.
• Defines problem areas on various teams, departments, and enterprise levels and recommends changes needed to increase productivity and efficiency through hardware and software assessments.
• Proactively monitor, maintain, and tune systems (through automation where possible) to provide maximum uptime.
• Manages hardware quality and implements appropriate corrective/preventive actions required to achieve product readiness and improve product capabilities.
• Develops reporting as needed for Key Initiative projects dealing with Windows devices.
• Coordinates system changes with other IT Ops groups, and the business via CAB meetings as needed.
• Works with vendors for service delivery and support issues.
• Continues the drive for automation throughout the organization via scripting.
• Communicates complex terminology in simple understandable ways to other IT management, employees, and non-technical business people.

Education: BS/BA Degree – or equivalent experience but must be relevant to the position.

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  High levels of knowledge of SCCM/MECM at an enterprise level.
• Enthusiastic and dynamic presentation skills for training at all levels of the enterprise.
• Expert-level knowledge of scripting in Powershell, Bash, Python, etc.
• A high-energy team player that can follow directions and effectively collaborate with others to define the best approach to work tasks depending on the situation.
• Willingness to learn from others and freely share relevant technical knowledge, and contribute to a positive working environment.
• Flexibility and focus to thrive in a fast-paced and dynamic environment.
• Work experience that demonstrates the ability to think critically, deduce the most efficient troubleshooting methods and tactics and solve complex problems.
• Enterprise-level experience supporting Windows operating systems for desktops (required) and servers (preferred).
• Ability to professionally interact with technology vendors.
• Ability to defend technical decisions.
• Ability to communicate verbally and in writing effectively.
• Curiosity to learn and apply new technical knowledge and skills/ demonstrates the ability to learn quickly.
• Scripting abilities using PowerShell in conjunction with Microsoft Endpoint Management Configuration Manager (MEMCM).
• Possess a strong customer service-focused personality to ensure a positive end-user experience.
• Preferred skills: PowerShell, AWS Workspaces, and MECM with Intune Co-management.