About ComPsych

ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 56,000 organizations covering more than 127 million individuals throughout the U.S. and 190 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.

Job Summary

As the Account Representative, you will be responsible for proactively building and maintaining positive relationships with customers within various industries. You will be accountable for the satisfaction, retention and profitability of the assigned customers.

Primary Responsibilities

• Understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers
• Establish strong relationships with our customers and collaborate on opportunities for product enhancements, marketing strategy and upsell opportunities
• Answer all telephonic and/or email requests from customers concerning products and services on a daily basis
• Exhibit excellent interpersonal and phone skills to retain and service our customer relationships
• Work with customers to the determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training
• Review and analyze current products for each customer to capitalize on upsell opportunities
• Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization
• Create strategies with Director, Account Services to create account planning for customers yearly
• Work independently as well as foster a positive team environment to best serve our customers
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis

Job Qualifications

• BS/BA Required
• Experience creating and maintaining successful customer relationships required
• Healthcare background a plus
• Sales experience a plus
• Outstanding interpersonal skills
• Computer literacy required in Microsoft Office Suite
• Stable work history required

Location

The Account Representative can work based out of our offices (Chicago, Ft. Lauderdale, Las Vegas) or permanently remote.

The Account Representative can be located in the following states: Alabama, Arkansas, Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, West Virginia, Wisconsin, and Wyoming.

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay, with bonus program and annual increases
• Currently implementing virtual interviewing and onboarding remotely

EOE/AA/M/F/Vet/Disability

ComPsych Corporation maintains a drugfree workplace.