Job description

About us

If you are looking for a rewarding and challenging position that helps customers on a daily basis by being compassionate, understanding and helpful, then look no more! Farmers Insurance in Peoria, The Naylor Agency, is currently taking resumes for a Property and Casualty licensed or unlicensed Insurance Customer Service Representative position. We are looking for an exceptional individual to join our agency and grow with us!

Farmers Insurance is the 3rd largest insurance company in the United States and the 2nd largest insurance company in Arizona. We have been ranked as the top customer service insurance company in Arizona 14 out of the last 15 years. We are seeking qualified candidates to join our team and help us continue the reputation we have earned. CSRs assist the agency in handling customer service issues that arise from running an insurance agency.

• Process customer policy change requests
• Complete Evidence of Insurance requests
• Work with agent and producers to help with sales process and on-boarding of new clients
• Take premium payments from customers
• Answer incoming phone calls
• Return all phone messages promptly
• Thoroughly understand and follow all underwriting, rating and compliance requirements
• Maintain knowledge of current and upcoming new products
• Provide exceptional customer service
• Be outstanding at relationship building
• Maintain client relationships with follow up phone calls
• Claims follow up calls
• Provides on-going support to the insurance clients as needed
• Provide customers with additional information about new products and services
• Stay up-to-date on industry market trends and best practices
• Assess and identify the wants and needs of your customer(s) over the phone
• Educate clients on the insurance policies that best suit their needs

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable

Become licensed (We will enroll and pay for training and fees - must complete licensing within 60 days)

Possess and upbeat, positive and enthusiastic attitude

Be a great self-starter with a sense of urgency

Proficiency to multi-task, follow-thru and follow-up

Excellent communication/interpersonal skills

Strong ability to work independently

Professional phone etiquette

Problem-solving capabilities

Works well with other employees and is a team player with a positive attitude

Bilingual a plus

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Peoria, AZ 85345: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person

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