Administrative Specialist
Full Time
Durham, NC 27704
Posted
Job description
The primary purpose of this position is to provide casework support to Rehabilitation Counselors in the Durham Unit office. The position provides administrative support to managerial, supervisory, professional, and para-professional staff located in this office, and interact with outside agencies, organizations, and vendors, as is needed to assist eligible persons with disabilities to achieve identified goals. The job involves a variety of support functions to include, but not limited to, clerical and accounting tasks, receptionist duties, casework assistance, office operations and records management.
Job responsibilities include the following:
- Process authorizations as directed and record invoices, file documents, follow up with vendors, and prepare routine and adhoc reports as needed
- Serve as receptionist for the office, which requires daily contact with the public and answering the telephone
- Be one of the point of contacts for clients/potential clients and maintain knowledge of the services not only of DVR but other public agencies
- Interact with clients to obtain information at referral for the purpose of completing the initial application and/or providing services during the rehabilitation process
- Gather and compile additional information as identified by the counselor to aid in providing sufficient information for the counselors’ assessment and eligibility determination
- Make follow-up phone calls to customers to remind of scheduled appointments & process and distribute incoming and outgoing mail
- Operate various office equipment – personal computer, printer, copy machine, fax machine, calculator, telephone, and other equipment as needed
The DHHS Division of Vocational Rehabilitation Services (DVRS) promotes employment and independence for persons with disabilities through customer partnership and community leadership.
About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.
Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for State Benefits
Knowledge, Skills and Abilities / Competencies
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following:
- Knowledge or experience working with a team
- Demonstrated experience performing routine office support functions
- Demonstrated experience working with the public
- Knowledge and/or experience working with persons with disabilities
- ASL skills
https://oshr.nc.gov/work-for-nc/how-do-i-get-job
Minimum Education and Experience Requirements
High School Diploma or General Educational Development (GED) diploma and two years of related administrative experience;
OR
Equivalent combination of education and experience.
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