Billing and Program Support Specialist
Job description
SUMMARY
The Billing and Program Support Specialist is responsible for all facets of data management, data processing and reporting to HUD, DHCD and SMOC Administration and management of the payment process for the Section 8 Housing Choice Voucher Program (HCVP), Project Based Voucher Program (PBV), Massachusetts Rental Voucher Program (MRVP), Family Self Sufficiency (FSS) Program, Homebase, Residential Assistance For Families in Transition (RAFT) and Portability.
PRIMARY RESPONSIBILITIES
- Implement, develop and maintain information operations and reporting systems and any other associated databasedirectories.
- Provide support to other departments and personnel in managing payment processes.
- Consult and advise senior management in analysis of data, record keeping and reporting requirements to determine the most efficient and effective data management systems that meet the agency’s priorities.
- Troubleshoot, along with MRI staff, to develop processes and protocol in data management.
- Attend all relevant MRI sponsored training, on-site or web-based, and facilitate the distribution of information and materials to appropriate staff within the agency.
- Attend and participate in meetings with funders such as DHCD or HUD as required.
- Process check runs for the Rental Assistance Federal and State Programs and Family Emergency Services Programs as scheduled throughout the month every month.
- Save ACH Ledger statements to send to owners in a timely manner after processing each check run for RAP
- Receive and review signed Lease and HAP Contracts in order to execute and release for payment to thenew unit’s owner/property. Including processing of payment to previous unit owner/property asapplicable.
- Maintain and process records for Tenant Accounts Receivable (TAR). This is applicable to owners who return funds due to overpayments and also tenants who are required to enter into a repayment agreement.
- Review subsidy discrepancy reports and respond to properties with results asapplicable.
- Billing and maintaining correspondence with public housing authorities in relation to portable federalvouchers.
- Possess a strong command of the TenMast software with Superuser access to be able to correct stafferrors in TenMast as it relates topayments/adjustments.
- Process monthly reconciliation report and provide to finance department staff who will reviewand approve/correct.
- Process reports for Division Director, including meeting with Division Analyst.
- Attend and participate in RAP meetings asrequested.
- Maintain confidentiality of client, employee and agency information in accordance with federal and statelaws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies and procedures.
- Perform any other duties as assigned by Technical and State Programs Director and Division Director.
KNOWLEDGE AND SKILL REQUIREMENTS
- Bachelor’s degree preferred.
- Experience in data analysis, data management or PIC preferred
- Knowledge of Excel, Windows, Word, Outlook required
- Ability to work independently.
- Strong attention to detail
- Ability to work within defined deadlines.
PHYSICAL REQUIREMENTS
- Ability to lift 25 lbs.
- Ability to ascend and descend stairs.
ORGANIZATIONAL RELATIONSHIP
- Directly reports to Program Director.
- Indirect reports of this position are Program Representative, Admin Support, File Clerk.
WORKING CONDITIONS
We are an equal opportunity employer committed to diversity in the workplace
Monday - Friday 9:00 am - 5:00 pm
35 Hours per week
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