Job description
LSA is currently seeking a Call Center Team Lead to join our dynamic and growing team. This role is responsible for the daily business operations and management of the call center. The Team Lead is responsible for assisting the Director of Call Centers, Call Center Manager, and Assistant Managers with the effective use of resources and compliance with company Service Level Agreements (SLAs). LSA offers a multi-cultural working experience in a casual and friendly atmosphere. LSA's mission is to have our employees come to work every day with one goal in mind: to help people and companies survive and thrive in a global environment.
Responsibilities:
- Coach, train, mentor, motivate and oversee call center coordinators
- Capacity to handle multiple phone lines at the same time efficiently and in a confidential manner
- Ability to handle a variety of processes, troubleshooting, and concepts that involve other departments
- Manages the introductory period review process for new coordinators and completes annual reviews
- Manages call center and interpreter resources to ensure coverage of call volume
Requirements:
- Minimum of 2 years proven management experience required
- Minimum of 2 years in a call center setting
- Excellent communication, business writing and organizational skills
- Strong problem solving skills and the ability to work under pressure
- Bachelor's degree or equivalent work experience
LSA has received recognition as one of the 2023 Top Workplaces in the USA and the Philadelphia Inquirer’s Top Workplaces! Please view our profile via the following link: https://topworkplaces.com/company/language-services-associ/
LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673
Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsaweb.com.
LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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