Job description

Thank you for your interest in employment with Kenosha County!

CHILD SUPPORT ASSOCIATE

Kenosha County Child Support Services offers a unique opportunity for those who desire a challenging and rewarding career which positively impacts the well-being of children and families.

A Child Support Associate performs first level administrative support in Child Support Services in the Division of Workforce Development. Please see our website to learn more about Child Support Services: www.kenoshachildsupport.com

Kenosha County is committed to Equity, Diversity and Inclusion and is an
Equal Opportunity Employer.

2023 Hiring Range: $19.59 - $22.23 per hour

Essential Duties and Responsibilities

• Investigate referrals from Economic Support Programs and the Department of Children and Family Services and communicate with those staff to coordinate system updates.
• Process child support service applications.
• Investigate, initiate, resolve, and/or redirect referrals to Child Support Specialists.
• Build new cases with proper case composition and research systems to identify accurate demographic information. Thoroughly research participant identification numbers to avoid creating duplicates.
• Respond to email requests for case updates.
• Investigate cases and other matters; interview persons to obtain information; monitor the status of cases to ensure appropriate action is taken in a timely manner.
• Perform locate efforts for non-custodial parents utilizing various locate tools and locate databases.
• Run monthly error reports and correct errors.
• Process Voluntary Paternity Acknowledgement forms and submit to State Vital Records.
• Arrange for payments to be processed and mailed to the Wisconsin Support Collections Trust Fund (WISCTF).
• Review and update files after court and begin processing orders issued by the judge.
• Respond to client calls and voice mail messages.
• Process both incoming and outgoing intergovernmental cases.
• File documents or process notifications with the court through the wiKIDS/CCAP e-filing interface.
• Process Change of Venue requests to and from other counties.
• Perform other work as required or assigned, to include scan documents to create electronic files; open, sort, and distribute mail for Child Support Services and staff; assist Child Support Attorney in court; and file documents.

Job Requirements, Education, Training and Experience - Required

• High school diploma or GED equivalent
• One to two years of experience performing clerical duties and functions
• Or, any combination of education, training, and experience which provides the required knowledge, skills, and abilities.

Job Requirements, Education, Training and Experience - Preferred

• Associate or Bachelor’s Degree in Paralegal, Administrative Professional, or Human Services/Social Services/legal related field
• Three years of experience in a publicly funded agency or field related to Human Services
• Experience using KIDS, CARES/CWW, and or eWISACWIS state databases
• Ability to become a Notary Public within six months of employment and maintain Notary commission throughout employment in the position

Success Factors

Knowledge of:

• Kids Information Data System (KIDS), wiKIDS, Child Support Online Services (CSOS), Control-D, CARES/Cares Worker Web (CWW), and Circuit Court Access (CCAP), or ability to obtain required knowledge within six months of employment
• Legal terminology, legal documents, and legal writing proficiency
• Documents and information needed for court proceedings, as well as court automation programs

Skill in:

• Customer service, both internal and external
• Critical thinking and problem solving
• Time management and prioritization
• Entering alphanumeric data into multiple entry systems
• Interpreting and applying complex laws, regulations, and rules
• Performing a variety of duties, often changing from one task to another of a different nature
• Handling multiple procedural processes simultaneously
• Providing quality service to customers in a timely manner
• Using office equipment, including computer, calculator, scanner, phone, and fax machine
• Using Microsoft Word, Excel, Outlook, Teams, and Adobe Acrobat Professional

Ability to:

• Work with both electronic and paper files
• Gather, organize, and evaluate data
• Meet schedules and deadlines of work
• Follow oral and written instructions
• Communicate effectively, both orally and in writing
• Supportively train, mentor, and assist teammates and department staff
• Work in multiple computer systems and databases
• Work with people of various socioeconomic backgrounds and remain professional and courteous at all times
• Adhere to strict confidential guidelines as well as computer security guidelines

Benefits

• Health, dental and vision insurance effective first of month following 30 days of employment, with the ability to reduce premium contribution through participation in a wellness program
• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Twelve Paid Holidays
• Retirement Plan: Participation in the Wisconsin Retirement System which includes County-paid life insurance
• Tuition Reimbursement

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, such as exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently.
• This position may require sitting for long periods of time.

Selection Process

• Application Review - Qualifying
• Oral Interview - Qualifying
• FBI Fingerprinting and Background Investigation - Qualifying
• Drug Screen - Qualifying

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

Applications must be submitted no later than Sunday, April 16, 2023.

Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.

The pay grade for this position is NE4 (Min. $19.59 – Max. $24.88 per hour).

This position is located in Kenosha County, a growing community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, visit: https://www.visitkenosha.com/

Thank you for your interest in employment with Kenosha County!

Kenosha County is an affirmative action, equal opportunity employer.

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