Job description

Operating across Ireland, Communicare is one of Ireland’s premier healthcare companies delivering quality staffing solutions across a diverse range of services to clients in private homes, hospitals, and care facilities. Its unique position as a family managed, nurse led Irish Business, brings with it values that encompass trust, quality, integrity, and passion.

We are currently recruiting for a Client Care Coordinator (scheduler) to join our team on a permanent basis. If you are looking for a rewarding career within healthcare and strive to achieve excellent customer service, please get in contact.

Client Care Coordinator Job Description:

The Client Care Coordinator comprises of a variety of duties in the coordination of scheduling services for clients and care staff. You will assist with ensuring the highest level of care is provided to our clients.

Duties & Responsibilities below include but are not limited to:

• Coordinate Client/Care Staff Schedules
• Assigning Client/Care Staff schedules daily to match with client care plan
• Continuous monitoring of client activity and update client information using our internal rostering software
• Ensuring all communication with regards to care staff/clients/HSE/family members etc. is recorded in a timely fashion and saved on our internal rostering software
• Monitor and progress unassigned shifts

Client/Care Staff Service:

• All incoming calls should be answered in a friendly and professional manner
• All received emails should be dealt with efficiently and within an acceptable timeframe to satisfy the client/caregiver request
• Deal promptly with shift cancellations, shift time changes and amendments, additional and ad-hoc requests
• Develop and maintain positive relationships with clients and care staff
• Facilitate the continued provision of client care supporting interactions between Communicare staff, family members and HSE

Client/Care Staff Records:

• Maintain and keep up to date accurate client and care staff records
• Set up accurate schedules on our internal rostering software
• Handle all data subject information in accordance with GDPR guidelines and regulations

Care Staff Supervision:

• Coordinate caregiver holidays ensuring that any roster changes are logged and communicated within set times to clients
• Arrange care staff holiday or sick leave cover where required

What we can offer you:

• Competitive salary
• Excellent career progression
• Work/life balance
• Bike to work scheme

Reports to:

Operations Manager and Client Care Manager

Hours:

Core office hours are Monday to Friday 9am-5:30pm

Location:

Galway

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• Ireland (required)

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