GROW YOUR CAREER WITH OUR TEAM! Mariani Enterprises, LLC has an opening for a full-time Client Representative to work out of our Lake Bluff, IL location.

ABOUT MARIANI ENTERPRISES, LLC:

Mariani Enterprises, LLC has built its business across more than 60 years and three generations, establishing itself as the industry leader in residential landscape. Headquartered in Lake Bluff, Illinois, Mariani’s reputation for impeccable design creativity, build excellence and high touch service puts them in their own category. Their work grows out of their mission-to create and maintain unique, quality environments for the benefit of their clients and community. The results include long-standing, multi-generational client relationships, career development opportunities across all disciplines, best of class certifications (ISO 9001) and industry accolades (NALP, ASLA, ILCA, PLN, LUXE RED, etc), and exponential market growth now happening nationwide. Add in Mariani’s exceptional work culture and their growth potential is unsurpassed.

POSITION SUMMARY:

Manage the client relationship, from the original sale through continued weekly maintenance, serving as “One Point of Contact” for clients of the Maintenance department. This position is responsible for bringing in new clients and increasing department revenue by servicing the needs and requests of our maintenance clients and providing detailed customer service. For this position 90% of the time is to be spent on-site for client visits in the Winnetka, MI, and Indiana sales territory. Position will office remote outside of travel.

BENEFITS FOR FULL-TIME ASSOCIATES:

• 401(k) plan with company match
• PPO & HMO health insurance options
• Dental insurance
• Vision insurance
• FSA
• Long-Term Disability and Life Insurance
• Paid time Off
• 7 paid Holidays per year including discretionary year end holiday shut-down
• Tuition Reimbursement (after one year of service)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions of this position include, but are not limited to, the following:

• Follow company policies, procedures, and work standards.
• Maintain established sales volume by keeping current with client needs, changing trends, and competitors; increase sales by following up on new leads and prospective clients.
• Initiate and attend all preliminary and subsequent Maintenance client presentations and meetings.
• Participate in onsite visits and walkthroughs with the client to ensure needs are being met.
• Inform clients of relevant issues regarding their property and involve them in relevant decision making.
• Follow the sales process (i.e. using Maintenance agreements, dissemination of information to admin and production, etc.).
• Manage all communication and correspondence with current and prospective clients, ensuring a “One Point of Contact.”
• Recommend and advise clients on additional services or enhancements.
• Oversee and guide weekly maintenance and enhancements to ensure end result will exceed client expectations and enhance Mariani’s reputation.
• Assists in the scheduling of jobs with the Production Coordinators.
• Maintain accurate records and documentation (i.e. client history, sales reports, client contact list, etc.)
• Initiate and approve all necessary work orders and change orders necessary to communicate with the maintenance department.
• Prepare proposals, renewals, and contracts using appropriate standard templates.
• Monitor the billing process and Accounts receivable.
• Work with the Crew Leaders to ensure any desires or information expressed by the client is completed accurately.
• Communicates with Administrative Support team, Accounting Team, Production Coordinators, and Crew Leaders as required to update project status.

EDUCATIONAL REQUIREMENTS:

• Bachelor's Degree

KNOWLEDGE AND SKILL REQUIREMENTS:

• 2+ years sales experience, preferably in the landscape industry.
• Landscape experience required, residential or commercial.
• Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
• Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred.

WORKING CONDITIONS:

Work requires intermittent physical activity including standing, reaching and prolonged periods of sitting. Work requires driving a car to various job locations. Responsibilities may require evening and weekend work in response to client needs and deadlines.

For more information about Mariani, please visit our website at www.marianilandscape.com.

Mariani is an Equal Opportunity Employer. M/F/D/V