JOB DESCRIPTION

POSITION TITLE: The Cove Supervisor JOB CODE: # 217236

REPORTS TO: The Cove Manager

DEPARTMENT: Food and Beverage

TASKS:

• Knowledge of all policies, procedures, standards, specifications, guidelines and training programs.
• During peak hours, assist in seating, serving, bussing, food running, cooking and ensure the cleanliness and general look of all areas of the dining area and kitchen.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure guest satisfaction.
• Participate in the recruitment, selection and training of staff.
• Resolve customer complaints, as well as crewmember issues and conflicts.
• Practice alcohol awareness at all times.
• Prepare all required paperwork including forms, reports, Kronos, schedules, and Eatec functions in an organized and timely fashion.
• Ensure that all equipment is kept clean and in good working condition through personal inspection and by following scheduled preventive maintenance programs.
• Implement and oversee daily cleaning and stocking duties and lists.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
• Oversee and ensure that crewmember performance appraisals are followed and completed on a timely basis.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed, and labor cost objectives are met.
• Maintain knowledge of company policies regarding personnel and administers prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Assist Marketing in carrying out F & B marketing, advertising and promotional activities and campaigns.
• Fill in where needed to ensure guest service standards and efficient operations.
• Understand and comply with all federal, state and county regulations that pertain to health, safety, labor and gaming requirements of the bars, kitchens, crewmembers and guests.
• Work a variable schedule to include evenings, holidays, weekends and extended hours as business dictates.
• Perform all other duties requested by the Manager and Director.

HAZARDS:

Includes, but are not limited to back strain, high noise levels, exposure to cigarette smoke, crowds.