Job description
The aims of the Credit Management Services department are:
- The provision of professional Risk Management to maximise sales whilst protecting the business from unnecessary commercial risks
- The timely collection of balances owing to the company to maximise profits and fund future sales
Role Responsibilities
- Monitor and work unassigned emails received via Teamwork Desk from internal and external customers across B2B and B2C customer base in accordance with agreed guidelines and SLA’s
- Drive query resolution through close liaison with all other internal departments
- Review of/upload/download of information/files from customer/bank portals and entering or saving of information on to agreed systems or folders as per guidelines and SLA’s
- Entering and saving specified text to CMS systems and files as per agreed guidelines and SLA’s
- Build excellent relationships with customers and account managers
- Facilitating credit card payments from customer with no agreed credit limits
- Ad hoc duties or tasks as required
Additional Responsibilities
Skills & Personal Attributes
Compentencies
Experience
Education and Qualifications
Key Traits
CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.
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