Customer Delivery Executive - Appleton, WI
Job description
Customer Delivery Executive - Appleton, WI in GAC Appleton
Unique Skills:
Broad knowledge of company product line and aircraft systems. Must be willing and able to travel extensively worldwide as required. and on short notice. Must be willing to support customer needs during and after normal working hours.
Excellent computer skills in Excel, Word, and presentation applications. Ability to professionally articulate and consultatively sell avionics, cabin configurations, systems and outfitting options.
Education and Experience Requirements
Job Description
- Lead customers through the outfitting definition process to minimize delivery exceptions and maintain schedule while ensuring the flawless customer experience.
- Present and explain the essential steps within the outfitting definition process to owners (L1) or their delegates establishing key milestones and requirements for timely customer response.
- Translate mission requirements and outfitting preferences into a Completion Package consistent with product offerings, regulatory requirements, and in a manner maximizing retention of standardized content.
- Initiate and monitor preparation of the Completion Package to be used as the basis for engineering, constructing and delivering the completed aircraft ensuring contractual integrity.
- Present to the owner (L1) an accurate Completion Package which establishes the floor plan, reflects mission requirements and customer’s outfitting preferences while accounting for overall constraints inherent in aircraft interior design (space, weight, and regulatory).
- Collaborate with finance department to develop accurate, timely quotations and pricing.
- Document communication that supports the final Completion Approval Package.
- Execute signature approval of the Completion Package in accordance with the established project timeline.
- Conduct internal Completion Package reviews to include Preliminary Design Review, Engineering Design Review and Project Review.
- Communicate the content of the approved Completion Package to other departments ensuring that each department is aware of the work scope, schedule, design and other contractual requirements.
- Attend and participate in Completions Operations status meetings.
- Monitor aircraft completion to ensure fidelity of the finished product to the approved Completion Package.
- Support C&D Associate during customer inspection and aircraft acceptance phase.
- Responsible for completion specification changes through the Work Change Request (WCR) process.
- Provides direction on resolving aircraft anomalies, damage or schedule impacts with customer and appropriate company management. .
- Excellent computer skills in Excel, Word, and presentation applications.
- Ability to professionally articulate and consultatively sell avionics, cabin configurations, systems and outfitting options.
- Current working knowledge of applicable FAA, EASA, CAAC and other civil aviation authority regulations and certification requirements and familiarity with international certification requirements as applicable to aircraft outfitting.
- Broad knowledge of company product line and aircraft systems.
- Must be willing and able to travel extensively worldwide as required. and on short notice. Must be willing to support customer needs during and after normal working hours.
Additional Information
Requisition Number: 210650
Posting Type: Internal-External
Department: J0156-Cust Completion-ATW
Category: Marketing
Percentage of Travel: Up to 75%
Shift: First
Employment Type: Full-time
Salary Grade:M3
Number of Openings: 1
Posting End Date: 03/21/2023
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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