Job description

Two Men and a Truck is looking for a motivated team member to help support the sales growth TMT is experiencing in the Boston market. The job is for a person who enjoys smashing goals, over-exceeding customers’ demands, and likes having fun at work!

What we offer:

• Training!
• Pay range is 40k-55k a year depending on personal performance
• Pay includes a base salary, commissions, and bonuses
• 120 hours of PTO yearly and awarded on day one of hire
• 6 Paid Holidays
• 3 earned sick days
• Health Care is paid 50% by employer
• Dental and Vision is available at group discounts
• 401k plan depending on profit of the store
• Great Hours! Hours will be weekdays from 8:30am-5pm and every other Saturday from 8am-noon.
• This is a Full-Time Position

Main Responsibilities

• Answer and convert in-bound sales calls from customers who are looking to book on TMT’s schedule
• Answer inbound customer service calls from our great customers
• Follow-up with customers who have not yet booked with TMT to make sure they can fit on our schedule and get their preferred move date
• Work through online customer inquiries to convert those online estimates into a sale for TMT
• Make recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
• Become a trusted counselor to your customers to help ease the stress of the moving process
• Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
• Complies with federal, state, and local legal requirements when scheduling moving services and staff
• Prepares all move-related paperwork and documents on a daily basis
• Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
• May assist management with scheduling and tracking of movers and drivers in accordance with move requirements
• May participate in various marketing activities including networking, direct mail and charitable move coordination
• Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
• All other duties as assigned

Work Environment

Work is generally performed in an office setting with no unusual hazards. Travel is not regularly required, but may be necessary for training purposes.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person

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