Job description

Customer Service/Call Center representatives are needed for a medical supply company in Alpharetta. Must have worked in heavy volume customer service capacity. Excellent communication skills paired with excellent computer skills is required.

The hours for this position are Monday-Friday 8am-5pm/9am-6pm. Training for this position will be in office 100% with possibility of hybrid schedule following completion of training.

Job Description:

• Answer average of 45-50 incoming calls per day and make 20-25 outgoing calls.
• Review and accurately process for same day shipping all incoming phone, faxed, emailed and ecommerce orders.
• Field incoming chat inquiries from all websites.
• Follow-up promptly with customers regarding pricing requests, product information, problem shipments, tracking information, etc.
• Keep accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to resolve the issue.
• Communicate all back order and drop ship inquiries for an assigned territory of internal or external customers via phone call and email.
• Maintain spreadsheet on problem returns. Communicate needed information to customer and respond promptly to the returns department.
• Support Sales Representatives as needed.
• Proof and edit marketing materials and catalogs as needed.
• Process credit card orders in compliance with company security guidelines.

Minimum Qualifications:

• High School Education or GED is required
• 4 - 6 years of related experience in a customer service capacity

Background check and drug screen are required upon hire.

Job Types: Full-time, Contract

Salary: Starting at $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Some weekend availability

Job Types: Full-time, Contract

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Alpharetta, GA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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