Job description
Why Badger Meter?
Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
What You Will Contribute:
The Customer Service Representative is the first of two levels in the Customer Care department. This position will require strong communication skills both verbally and the written form. This role will establish and maintain working relationships with the customer as you demonstrate a passion for customer priorities in a fast-paced environment. This position will require you to coordinate activities and collaborate with team members to ensure customer order accuracy.
Job Duties:
- Maintain accurate account records within Salesforce Verifying all accounts have accurate discounts, account notes, billing information and account owners
- Communicate effectively and in a timely manner via phone and/or email with customers and account managers to ensure questions and orders are prepared correctly.
- Review and process all return material authorization requests in Salesforce
- Effectively work with operations, engineering, and technical support teams to ensure accurate account management and information in Salesforce
- Enter all quote and orders cases from Salesforce into Oracle
- Process all the credit requests received in Salesforce and the accounting team into Oracle
- Review and process all order requests assigned from the Quality Service Center
- Other duties as assigned
Qualifications:
- Up to 2 years of formal post high-school specialized trade, technical school or college
- Basic proficiency in MS Word and Excel.
- Intermediate proficiency in MS Outlook.
- Basic proficiency in MS PowerPoint
- Basic proficiency in Salesforce
- Basic proficiency in Oracle
- Able to work in a team environment
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Strong communication skills both written and verbal
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Strong ability to multitask and respond in a professional and accurate manner
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Strong attention to detail
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at
http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
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