WHO WE NEED…

The Customer Success Specialist will administer benefit programs and assist consumers with questions and issues daily by phone, email, and chat.

Omega Benefit Strategies is seeking a talented Customer Success Specialist with experience in group benefit plan administration, billing, or accounting to assist consumers with questions and issues by phone, email, and chat. As a member of our team, you'll have the opportunity to troubleshoot and solve problems, while providing excellent customer service to employees and members of our client groups.

WHO WE ARE…

Omega Benefit Strategies is a Third-Party Administrator for Employee and Member Benefit plans. We provide businesses, insurance companies, labor unions & public sector accounts throughout the United States with premium collection, reconciliation, remittance services and employee/member customer service. Re

OUR CULTURE…

We are a young and dynamic company located in the heart of downtown Charleston, seeking highly motivated individuals to join our team. Our company is filled with enthusiastic professionals who are passionate about their work and love to have fun while doing it. We offer a collaborative and inclusive work environment where creativity is encouraged, and new ideas are always welcome. As a member of our team, you will be given a lot of responsibility and the opportunity to make a real impact on the company's success. We are looking for individuals who are enthusiastic, hardworking, and eager to learn and grow with us. If you are looking for a fun and challenging work environment with a supportive team, then we encourage you to apply today!

WHAT YOU’LL DO…

• Answer and return calls daily and help consumers with issues, while documenting each call.
• Daily approval and review of consumer driven health plan claims and request for receipts, review and approval of receipts received, as needed.
• Provide customer service to employees or members of our client groups.
• Produce Excel reports as required or requested by insurance carriers or account holders.

WHAT YOU NEED…

• Customer service focus and strong communication skills.
• Excellent customer service skills, strong analytical and problem-solving skills along with excellent verbal and written communication skills.
• Comfortable answering member phone/email inquiries regarding their benefit plans, premium payment, payroll contributions and/or billing questions.
• Proficient with Excel; working knowledge of Word and Adobe and other office technology software tools.
• Minimum of 3 years related experience preferred with proven ability to understand employee benefit insurance billing and payment.
• High degree of accuracy and attention to detail.
• College degree or equivalent preferred.

WHAT WE OFFER…

Omega Benefit Strategies, Inc. offers a competitive compensation and benefits package that includes but is not limited to:

• Medical,
• Dental,
• Vision,
• Company-paid Life and AD&D Insurance,
• Company-Paid Long Term Disability benefits,
• 401(k) Retirement Plan (with Company-paid Contributions),
• Paid Vacation, Holidays and Sick Time

This is an excellent mid-level opportunity to grow your skills while making an immediate impact contributing to the business. This is an hourly paid position, pay rate is between $18-$22 per hour and will be commensurate with experience. Full benefits are offered: medical, dental, vision, life, LTD, retirement, vacation. We are located on Mechanic St. in downtown Leominster MA, or Meeting St. in downtown Charleston, SC. This is not a remote position.

Currently scheduling interviews - click on the link below to submit your application today!

Omega Benefit Strategies, Inc. is an Equal Opportunity Employer

M/F/Disability/Veteran