Job description

SERVICE DISPATCHER

Express Employment Professionals is searching for a dispatcher to join our Service Dispatch support team. You must be willing to go the extra mile, be very detailed and organized, and be able to handle a high volume of work in a fast paced environment.

JOB DESCRIPTION:

· Assist in the daily management of dispatch schedules of 40+ field technicians to customer facilities, factoring in customer requirements, technician experience, type of repair and location

· Communicate with customers about technician ETAs, keeping open lines of communication to provide updates as necessary

· Constant management of open jobs, keeping statuses up to date and all jobs organized

· Handle after hours emergency calls from customers

· Resolve customer issues/problems

· Ability to work in a fast paced environment, juggling & prioritizing multiple tasks at a time.

REQUIREMENTS: Service Dispatcher

• Heavy background in administrative support of a dispatch role
• Prior experience dispatching Service Technicians in heavy equipment industry preferred, or other comparable industry
• Strong communication, organizational & time management skills
• Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team.
• Driven attitude with solid work ethic, and eagerness to take on whatever demands arise
• We are technology driven requiring computer literacy.

COMPENSATION: Service Dispatcher

• Base salary plus monthly commission and incentives
• Excellent benefit package including health/dental/vision, life insurance, 401(k) with Company match, paid holidays/vacation/PSL.

Additional Information- Service Dispatcher Role

Position Type: Full Time position

We are Equal Employer Opportunity

Job Type: Full-time

Pay: $40,000.00 with a chance for more depending on experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call every other weekend

Supplemental pay types:

• Commission pay

Experience:

• Dispatching Mechanics or technicians

Work Location: In person

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• South Plainfield, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

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