We have an exciting opportunity at ZWILLING, based in Pleasantville, New York, for an Event Sales Team Supervisor to join our team. This position is located in our Pleasantville, NY office.

In this position, you will provide administrative oversight for the ZWILLING Nationwide Event Sales Roadshow program. Working with the ZWILLING Event Sales Representatives (Reps), you will be responsible for the coordination, scheduling, planning and execution of all sales events. Your strong organizational and communication skills will ensure flawless event execution, enabling the team to meet and exceed their sales goals.

Primary Job Responsibilities:

This position reports to the Event Sales National Manager and works closely with other members of the Event Sales team.

• Manage direct communication with Sales Representatives
• Ensure Rep inquiries are answered promptly and accurately (Fresh desk, Email, and phone)
• Manage and participate in emergency contact call line rotation (including evenings and weekends)
• Manage show set-up and breakdowns including distribution of recaps
• Oversee onboarding process including planning of in-store training and hosting virtual trainings with Reps
• Resolve operational issues and needs of Reps and escalate to National Manager as appropriate

• Ensure planning and execution of all Sales Events
• Develop and communicate Rep event schedules targeting maximum profitability
• Coordinate all Sales Representatives travel with VN team and travel agency
• Communicate show goals with Reps and align expectations
• Share weekly performance with the team
• Communicate as needed with Costco Warehouse management
• Review Rep timecards and expense reports for accuracy and timeliness
• Manage training and cancellation pay as well as referral bonuses to HR

• Intradepartmental coordination
• Ensure VN team provides consistent and timely support to Reps(e.g., travel booking, timecards, expense reports).
• Work closely with logistics department and align show freight deliveries and pickups.
• Regular reporting to Event Sales National Manager.

Education & Experience Qualifications:

• HS diploma or equivalent; bachelor’s degree preferred.
• Strong project management experience
• Microsoft Office (Excel, PowerPoint, Outlook, Teams)
• Strong communication skills
• Experience supervising a team
• Experience in managing conflict and problem solving

Benefits:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Generous employee discounts

About Us:

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success. ZWILLING J. A. Henckels is the world’s largest manufacturer of premium cutlery. We make and sell the best knives in the world and have for more than 280 years.

Today, ZWILLING J. A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan) to give its customers access to the most exceptional kitchen products.