• Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
• Work with facilities, catering and other vendors when needed

• Receive, sort, and deliver all incoming mail & packages to assigned floors and within established time frames
• Log outgoing and incoming items as required and review for accuracy/completeness

• Organize and distribute supplies to client employees as detailed in job requests; Verify and log orders upon delivery
• Monitor inventory of supplies, stock paper and toner and keep Floor Ambassador offices and copy areas neat and organized
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
• Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
• Prepare weekly production and volume reports in order to measure productivity and prepare billing charges
• Provide other administrative services from inserting, copying and photocopying to faxing as needed
• Set up and maintain visiting attorneys’ offices
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
• Train end users (the client) on new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

• Perform document scanning
• Maintain files
• Retrieve files from Records Center for client use as requested; Deliver files to clients within established time frames; Ensure returned files are properly logged and placed back in their proper location
• Prepare files to be sent for storage; When needed, arranges for files to be retrieved from storage

• High school Diploma or equivalent
• 1+ years’ experience working in hospitality/concierge setting, including mailroom/copy experience or professional office environment
• Thorough knowledge of all metering, weighting, logging and other shipping procedures
• Proficient computer skills
• Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems,
• Excellent customer service, professional attitude and appearance are a must
• Strong communication skills, oral and written
• Proven ability to remain calm under pressure, good work ethic, sound judgement with good problem solving abilities

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
• May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs.
• May occasionally lift up to 50 lbs.
• May occasionally need to climb stairs.
• Ability to work overtime

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!