Job description
DirectViz Solutions, LLC. is a high-level, strategic consulting services firm that meets mission IT needs for government clients. We are looking to hire a full-time Help Desk Specialist. The work location will be White Sands Missile Range, N.M. This position requires an active Secret clearance.
Responsibilities will include:
- Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
- Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
- Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
- Ensures the timely process through which problems are controlled.
- Problem recognition, research, isolation, resolution, and follow-up steps.
- Supports end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.
Requirements to perform role:
- Direct Relative Experience Required
- Junior Level: 1-2 Years
- Intermediate: 3-5 Years
- Senior Level: 5+ Years
- High School Diploma, or related discipline
- Certifications: CompTIA A+ or CompTIA Security+
- Clearance: At minimum Secret level clearance
Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites.
DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
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