Job description

The Front Desk is often the first point of contact and the first impression for guests. Warm knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience- a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Duties and Responsibilities

• Welcome guest in a friendly, prompt and professional manner recognizing IHG One Rewards Club Members.
• Check guest in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Record guest preferences in system.
• Check guest out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control, and release guest safe deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• May routinely book guest reservations for individuals and or groups that are requested either by phone or from within the hotel. Process cancellations, revisions, and information updates on changes.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special request, etc.

This job requires frequently standing up behind front desk.

Carrying or lifting items weighing up to 50lbs/23 kilograms

Handling objects, products, and computer equipment.

Basic computer skills to operate carious property management and reservations systems.

• Being passionate about people and service.
• Strong communication skills essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/request/information updates, etc.
• Basic Math skills are used frequently when handling cash or credit.
• Problem solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends, and or holidays.

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift

Ability to commute/relocate:

• San Antonio, TX 78227: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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