Job description

Dental Excellence is hiring a full-time Insurance and Collections Specialist.

Dental Excellence is a growing, privately held $12 million company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are over 90 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to honor God through exceptional service to our patients, team, and community. The practice has a “patients first” mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients; doing the right thing, even if it means correcting our mistakes; and making every minute count. Our culture is one of constant improvement. The practice provides ongoing training, with the intention of helping each team member meet their God-given potential in attitude, skill and service. Employees are held accountable, and the best team members embrace and appreciate this accountability.

Mission of Insurance and Collections Specialist

The Insurance and Collections Specialist’s direct support is the CFO and/or the Operations Director. The mission of this position is to assist patients and team in understanding and applying insurance benefits and help maintain a healthy company cash flow by collecting on current and past due accounts.

Key Accountabilities

-Submit and process timely insurance claims

-Perform insurance benefit checks and document in patient files prior to patient appointments

-Monitor, follow up, and provide additional information for outstanding insurance claims

-Collect on current and past due patient accounts

-Update patient records and communicate with business team on account statuses and concerns.

-Become well-educated and versed in insurance plans used most frequently by patients

-Assist with other miscellaneous administrative duties as assigned

Key Competencies

-Professional, with the ability to maintain composure when exposed to stressful situations

-Prioritizes, organizes, and completes tasks in a timely and independent manner

-Strong administrative skills, including computer, documentation, and math abilities

-Dependable, specifically around attendance, accuracy, and follow-through

-Exceptional attention to detail

-High level of integrity and confidentiality

-Collaborative and strong communicator with all levels of management, staff, and patients

-Coachable and resourceful with ability to seek out and apply best practices, resources, and continuing education

-Positive attitude

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Napoleon, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person

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