The Company

Cosm is a global technology company that builds end-to-end solutions for immersive experiences. We provide a full stack experience solution including the physical design, engineering, and manufacturing; as well as the software, display engine, and content needed to deliver immersive experiences at scale. Our technology enables people to experience entertainment in a new way, across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions.

Job Summary

Cosm prides itself on delivering efficient, effective solutions across various technologies and deployments. The key to our success is largely dependent on the stellar ability of our program management team. The Cosm IT team is looking for a candidate with a sharp business mind and a proven ability to strategize and implement high-level IT program initiatives. As a natural-born leader, you will have a strong talent for project coordination and delegation. Ultimately, you are motivated by the desire to optimize productivity and nurture program success from inception to completion.

LOCATION: Los Angeles, CA, onsite/hybrid.

REPORTS TO: VP of IT

For CA-based applicants: The base salary range for this position is $130,000-$140,000

Responsibilities

• Work closely with the project sponsor and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new IT initiatives
• Manage program and project teams, coordinating and delegating cross-project initiatives
• Maintain our organizational standards of customer satisfaction, quality of service, and performance
• Employ your process knowledge to optimize efficiency and maximize productivity throughout all of IT
• Build strong relationships with other department leads, keeping all related team members and other departments engaged
• Identify key requirements needed from cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Able to manage many IT projects, understanding the dependencies within and outside of the IT department
• Assist the VP of IT with scheduling, meeting notes, and other business-related tasks

THE PERSON:

We're looking for someone resourceful, passionate, and motivated. This candidate should be innovative and forward-thinking, able to respond to changing requirements and evolving business needs. The ideal candidate should also be very detailed oriented and have rigorous attention to detail. At Cosm, we embrace these qualities as we push the boundaries in the immersive space.

Personal Characteristics:

• Problem Solver: You love a challenge and problem-solving is your major trait. Work with the tools on hand to solve unique problems in the unique space.
• Leadership: You lead by example and motivate others to rise to a high standard. You believe in enabling everyone and supporting them to strive to achieve excellence.
• Organized: You should have an innate need to keep everything in its place and ensure things are operating at peak efficiency, making the most of your time and energy.
• Passionate: You love the world of entertainment and technology. You believe in the blending of the two industries and how the two work together in creating new experiences.
• Multitasker: Cosm has several initiatives that are looking to grow and expand with the business. You should be able to manage and maintain several projects at the same time.

Required Qualifications

• Bachelor's degree in business administration or a related field
• 5+ years in an advanced management role (preference given to those with program management experience)
• Exceptional leadership, time management, facilitation, and organizational skills
• Experience with reporting, planning, change management, and communication.
• Outstanding working knowledge of IT principles and policies to communicate with IT and other technical stakeholders
• Familiarity with modern project management tools (Jira, SmartSheet)
• Understanding core IT principles: SMB, NFS, DNS, DHCP, TCP-IP, etc.
• A people person; with strong communication skills and the ability to work well with various departments.
• Strong problem-solving and critical thinking skills, ability to prioritize workload, and detailed, methodical approach to troubleshooting and resolving issues based on company demands.
• Team player who is also comfortable working independently to maximize team/department performance.

Preferred Skills / Competencies

• Experience working in or with an IT Operations team, creating and managing procedures and playbooks
• Previous experience working in an IT service role
• Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management

Cosm is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.