Job description

REDDING RANCHERIA ENLIGHTEN LLC
JOB DESCRIPTION

JOB TITLE: IT Support Specialist

ENTITY: Redding Rancheria Enlighten LLC

REPORTS TO: RRELLC Chairperson

SALARY: Grade 11
Range Start $22.67/hourly
Range End $34.01/hourly

CLASSIFICATION: Non-Exempt

SUPERVISES: None

JOB SUMMARY: This team member is responsible for identifying problems in a timely manner, gather and analyze information skillfully while providing technology, computer, and hardware support for all our locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

1. Maintains services, including e-mail, print and backup services, and their associated operating systems and software with engineering oversight
2. Performs installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
3. Assists in research of IT operations products, services, protocols, and standards in support of network procurement and development efforts
4. Interacts with vendors, outsourcers, and contractors regarding network products and services
5. Maintains policies, procedures, and associated training plans for network resource administration, appropriate use, and disaster recovery
6. Maintains end user accounts, permissions, and access rights
7. Assists with the development and improvement of existing business systems when necessary
8. Maintains IT and AV systems and inventories
9. Assists in the install, troubleshooting, and repair of the network and operating systems
10. Assists with the maintenance, service, and upgrading on data processing, storage, and retrieval systems
11. Assists in maintaining all forms of telecommunications and audio/visual systems such as telephone, fax, voice-mail, electronic mail, paging, and cellular telephones
12. Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Redding Rancheria Enlighten Limited Liability Company

13. Performs all duties in a manner that adheres to the guest service standards established by Redding Rancheria Enlighten Limited Liability Company guest service program

14. Other duties as assigned by RRELLC Chairperson

EDUCATION REQUIREMENTS

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:

• A high school diploma, or equivalent combination of education and experience, is required

EXPERIENCE AND KNOWLEDGE REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A minimum of four (4) years of experience in the IT industry is preferred
• A minimum of two (2) of the following certifications are required: CompTIA A+, CompTIA Network +, CompTIA Security +, MCP in Current OS, CCNA
• Knowledge of basic programming (Windows scripting, etc.) and data analysis skills, as well as strong conceptual and analytical orientation, intellectual curiosity, and unstructured problem- solving skills is required
• The ability to be a self-starter who continually develops knowledge and skills, as well as be proficient in MS Access, Excel, Word, Outlook and PowerPoint is required
• MCDST, MCTS, MCP or similar certifications are recommended
• The ability to manage multiple projects simultaneously to meet agreed-upon deadlines, as well as have strong organizational skills, is required
• The ability to maintain high standards in a fast paced, constantly evolving environment
• Excellent communication/interpersonal skills, both verbal and written
• Demonstrated typing skills, 10-key by touch and the ability to operate office equipment
• The ability to act independently to anticipate potential issues, problem solve, investigate, seek out and utilize resources to work toward a positive resolution that considers the best interest of the facility, team members, guests and the Redding Rancheria Tribe
• The ability to problem solve and work with minimal supervision is required
• The ability to work independently and as part of a team
• Must have a current California Driver’s License, current insurance, and a clear driving record

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently sits, stands, and walks
• Occasionally drives, bends/stoops, climbs, reach above/below shoulder level, kneels, squats, and crawls
• Frequently lifts/carries up to ten (10) pounds is required
• Occasionally lifts/carries up to seventy five (75) pounds is required
• Frequently pushes/pulls up to ten (10) pounds is required
• Occasionally pushes/pulls up to seventy five (75) pounds is required

WORKING CONDITIONS

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate
• While performing the duties of this job, the team member is usually subject to inside environmental conditions
• While performing the duties of this job, the team member may occasionally be subject to outside environmental conditions and to wet and/or humid conditions
• The person in this position may be exposed to dust, kief, cleaning chemicals and fumes. Although systems are in place to remove these byproducts, there is still exposure to some degree
• No cannabis allergies

OTHER INFORMATION

• Native American Preference Policy applies
• Must be at least 21 years of age or older
• Must pass background check
• RRELLC is a drug-free workplace; applicants must be able to pass a pre-employment drug and alcohol screening
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions
• This job description is not a contract for employment. Employment with RRELLC is considered “at-will”
• Must be able to comply with the RRELLC Common Language Rule
• Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position
• RRELLC reserves the right to add, delete or modify without notice

Revised 9/14/22 kc

Job Type: Full-time

Pay: $22.67 - $34.01 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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