Description of business unit

Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our work is meaningful and so too are the people doing it.

Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment, servicing and market positioning.

Direct Mortgages is a Business Unit within Home Buying and is responsible for the delivery of Mortgages via inbound/outbound phone lines and online applications.

Our Direct Mortgage specialist team is made up of hard working and driven people who like a laugh along the way.

We are currently looking for enthusiastic, self-motivated, customer centric people with a passion and energy to drive business performance who want a career in Direct Mortgages and all the benefits that go with it to grow & develop.

Purpose of the Role

Provide outstanding customer care and clear solutions to our mortgage customers.

Key Accountabilities

• Taking care of inbound/outbound calls from our customers, supporting them in all aspects of their mortgage home buying journey
• Measure key performance indicators to ensure you meet agreed objectives
• One Group One Team-Building Relationships & Networking opportunities with such areas as Underwriters, Operational Teams, Product Development & Branch Staff
• Supporting our Customers to thrive in their goal to purchase their dream home
• Working in a culture with a strong ethos of Customer Focused, One Group One Team, Agile & Accountability
• Manage Risk- Strong Credit Quality/Risk performance
• Customer Focus- Demonstrate a strong Customer Service ethos by ensuring the delivery of a top quality service in tandem with achievement of Customer Satisfaction indicators
• Agile-Positively support successful implementation of any change initiatives

What is the opportunity

• The opportunity is to work in a fast paced environment and have fun along the way
• Receive continuous support, capability and training to ensure you thrive in your career
• Build and develop your skills and career
• Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our dedication to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.
• We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person teamwork, and a location where you can best perform your role.
• Please note you must live in the jurisdiction for the business to which you are contracted.
• The primary location for this role will be Kilkenny or Tallaght, but a level of WFH will be available and can be discussed on the successful outcome of your application

Essential Qualifications

• QFA is the preferred qualification however applications from individuals who hold APA Loans, Regulations and Savings & Investments will be accepted on the understanding, that, if successful at interview, they will commit to attaining QFA within 18 months of being appointed to the role.

Essential Skills & Experience

• Risk Awareness
• Team Player
• Self-Motivated and Enthusiastic
• Sales experience with proven track record
• Strong communication skills
• Proven capability to put the customer first in every interaction
• Ability to take ownership and follow on customer's queries
• Passion to adapt quickly in a fast paced, changing environment
• The required levels of proficiency are being achieved by you in line with role expectations
• Strong understanding of mortgage segments & experience in the mortgage/lending market

#li-hybrid #ij-hybrid