Job description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Key roles
This position is within the Motor Division and will include both the desk-top administration, investigation, and negotiation of a portfolio of motor claims and the handling of complaints, on behalf of a key motor client.
Specific responsibilities (including but not limited to)
- Proactive end to end management of a portfolio of 150+ motor liability files with specific closure and quality targets
- Previous complaint handling experience would be advantageous together with familiarity of the CPC requirements.
- Desktop Liability investigation and determination
- Proactive investigation and settlement of claims in expedient and compliant manner
- Management of suppliers/vendors
- Provide an excellent customer service to our client
- Work as part of a team, liaising with the client and other departments
- Represent the business in a professional and positive manner at all times
- Maintain a positive attitude when faced with challenging circumstances and changing business needs
- Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary
Qualifications/skills
- APA qualification in insurance
- Experience handling motor liability claims is essential
- Decision making skills and sound numeric skills required
- High level interpersonal and communication (verbal/written) skills
- Experience working in a dynamic environment
- General insurance background a distinct advantage
- Highly motivated, proactive and with excellent influential skills to influence both internally and externally
- Possess excellent communication skills, both written and verbal.
- Problem solving ability
- Customer orientated and displays a willingness to meet and understand customer’s needs
- Demonstrate excellent attention to detail and accuracy
- Possess excellent negotiating skills
Experience
- Minimum 2- 3 years Motor Claims handling experience essential.
Benefits of working for Sedgwick in Ireland
- Education Contribution
- Career development and progression
- Tax Saver Travel Scheme
- Sedgwick's Sports & Social Club
- Discounted Personal Training group circuit classes
- Montessori & After School Care
- Discount Benefits
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
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