Job description
Overview
MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.
Responsibilities
$500.00 Sign on Bonus
Follow-up rep:
Qualifications
Pay Range
$15.00 - $18.84 /hour
MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.
Responsibilities
$500.00 Sign on Bonus
- Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.
- Demonstrates positive professional customer service in all patient, staff, and visitor contacts.
- Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families.
- Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
- Participates in staff development activities and orientation as requested.
- Proactively acts as patient advocate, responding to and working to resolve patient concerns.
- Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.
- Operation of various office machines (i.e., fax, copier, phone, and computer).
- Participates effectively as a team member in the clinic
Follow-up rep:
- Responsible for reviewing accounts for correct third party billing as assigned.
- Contacts insurance carriers, patients, and clinics to resolve claim issues.
- Updates patient registration and insurance as needed to correctly file claims.
- Participates in recognizing denial trends and provides feedback to manager
- Maintains claim and online notes
- Responsible for keeping current with federal and state compliance and insurance industry regulations.
- Maintains knowledge of confidentiality laws.
- Maintains knowledge of third party liability laws.
- Maintains competent job performance or better, despite large workload
- Communicates with customers and peers in a positive manner.
- Promotes the Spirit of Mercy at all times.
- Promotes a teamwork atmosphere.
Qualifications
- High school diploma or GED required
- One-year experience in accounts receivable, collection, health insurance, medical office, and customer service required.
- One-year experience working on personal computers and or mainframe terminal and office calculators required.
- Knowledge of CPT, ICD-9, and HCFA 1500 preferred.
Pay Range
$15.00 - $18.84 /hour
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