Job description

POSITION SUMMARY: Welcomes and actively screens patients, visitors and staff at facility entrance in a friendly, efficient and courteous manner. Ensures infection prevention processes and required documentation are maintained at all times. Provides general assistance to nurses conducting specimen collection for COVID-19 laboratory testing. Serves as assistant and runner for front office staff and nurses involved in COVID-19 testing. Assists with guest inquiries, directions, and initial questions regarding facility access and testing services.

SUPERVISION RECEIVED: Reports to the Business Office Manager. Takes direction from business office and nursing staff.

EXAMPLES OF ESSENTIAL DUTIES: (This list may not include all of the duties assigned.)

Cleans and properly places furniture, equipment, supplies and signage at the beginning and end of each day.

Tracks temperatures and questionnaires for all entrants, and documents patient information at point of entry.

Assists in collection of demographic information for patients upon their arrival to the facility.

Escorts patients into the facility and helps them maintain social distancing.

Assists RNs in their COVID-19 testing activity (e.g., holding supplies, documentation).

Maintains order and cleanliness of facility entry and reception areas; empties trash as necessary.

Stocks applicable supplies, and notifies BOM or nursing staff of need to re-order.

Coordinates with other staff to provide optimal customer service to all patients and visitors.

Interacts with patients, families, visitors and staff in a mature, responsible and customer service oriented manner.

Adheres to facility policies, procedures, and safety requirements, as well as all regulatory requirements.

Uses facility resources appropriately and avoids wasteful practices.

Completes required trainings, education and competencies upon hire and as required thereafter.

Attends meetings and participates in committees as required.

Respects the privacy of individuals and is accountable for safeguarding the privacy and security of patient information and adhering to applicable federal and state regulations (i.e., HIPAA).

Performs related work as requested.

Required Skills:
KNOWLEDGE, SKILLS & ABILITIES: Knowledge of applicable sanitary, infection control, and safety standards and techniques. Ability to maintain a sterile environment. Ability to maintain appropriate inventory of supplies and instruments. Ability to follow all safety standards. Ability to follow specific procedures and instructions. Ability to perform routine tasks. Ability to work in an organized manner. Ability to set priorities. Ability to effectively communicate verbally and in writing. Ability to work as part of a team. Ability to accurately comprehend and interpret verbal and written directions. Ability to use English language to communicate with individuals of all professions and social levels. Skill in interacting with others in a positive, respectful, and considerate manner. Skill in accepting constructive feedback and providing suggestions in a professional manner. Proficient in the use of technology including computer and standard office equipment. Requires attention to detail and caution. Medical and/or surgical experience preferred. BLS certified (can be completed after hiring).

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk, and hear. The employee shall regularly lift and /or move up to 25 pounds and occasionally lift and /or move up to 100 pounds.

USPI'S EDGE (Every Day Giving Excellence): USPI'S EDGE is the key to the differentiation of USPI as a customer-focused company. The process of completing EDGE- requirements establishes processes and measurements that are collected, assimilated, and shared throughout USPI. All employees are involved with EDGE. The involvement can range from doing their jobs to taking on the role of gathering and/or entering data into the computer. All employees shall at some time during their employment be required to participate in the EDGE- program. Health Insurance Portability and Accountability Act of 1996 Responsible for knowing the processes involved assuring the standards established by HIPAA, and ensuring they are followed including the practices and records relating to the use and disclosure of Protected Health Information.

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