Job description

We are currently hiring a Patient Coordinator, Full-Time, in Bakersfield, CA! We are a competitive company that is looking for an experienced, committed and knowledgeable, Patient Coordinator who is able to grow and prosper long term with a well known, high-tech Imaging Facility! Competitive Pay Rate up to $18 an hour depending on experience. The more experience, the better!

*** Orthopedic Imaging, Medical Assistant, Personal Injury and/or Bilingual (English-Spanish) experience is a HUGE PLUS (but is not required to apply) ***

MUST have Patient Coordinator experience (or similar role/responsibilities) to Apply!

To start your week off right, enjoy your Monday and Tuesday off, followed by morning shifts, giving you time to enjoy the activities you love later on in the day. This is the perfect schedule for a professional who enjoys having days off at the beginning of the week, with morning shifts and one afternoon shift, filling satisfied with a great work life balance! If these qualities apply to you, please apply today!

** Deadline Hiring Date: Monday, 2/27/23

Your Schedule will be the following:

Monday - Day Off

Tuesday - Day Off

Wednesday - 8:00am-4:30pm

Thursday - 8:00am-4:30pm

Friday - 12:00pm-8:30pm

Saturday - 8:00am-4:30pm

Sunday - 8:00am-4:30pm

MUST COMPLETE ALL Application and pre-screening questions to Apply! Qualified applicants will expect to receive a phone call shortly after applying and will be scheduled for an in person or Zoom interview.

The Patient Coordinator is responsible for assisting the front desk, planning, organizing and coordinating daily operations to ensure quality patient care and streamlined access of service for all new patients. Responsibilities include providing administrative and clerical services, input into process improvement, coordinating with referral sources, and managing, obtaining and sharing medical records. Patient Scheduling Coordinator also conveys a positive image of the clinic and exhibits values of respect, integrity, innovation, and compassion.

Requirements:

• MUST have Patient Coordinator experience (or have experience with the same responsibilities of a Patient Coordinator)

Responsibilities:

• Plan, organize, direct and schedule patients’ internal appointments based upon orders.
• Coordinator and track external referrals.
• Ensure all authorizations are requested and obtained prior to scheduling appointment.
• Work directly with assigned physicians to coordinate scheduling and resolve any conflicts as needed.
• Coordinate obtaining and sending medical records requested in accordance with HIPAA standards.
• Monitor daily clinic schedules in accordance to scheduling protocols.
• Communicate to Diagnostic Imaging, Billing Department, Administration and staff and outside facilities in a courteous, professional, and helpful manner. Communicates in an accurately and clearly to share pertinent information that is concise in both written and verbal information.
• Provide receptionist services such as greeting patients, answering phones and directing calls, forwarding calls, leaving voicemails, and emailing.
• Follow all HIPAA regulations as outlined in the HIPAA Policy and Procedure Manual.
• Maintain a high level of accuracy and confidentiality concerning financial and employee files.
• Excellent customer service skills for both inter and intra department.
• Be compliant with organizational policies and procedures and related departmental procedures.
• Schedule patient multiple appointments on the same day without conflicts between departments.
• Ability to multi task (answering phones, taking messages, transferring calls and managing other incoming calls).
• Ability to review, prioritize and act on all assigned email communications promptly and efficiently.
• Scan, label and encounter electronic documents into patient EMR promptly and efficiently.
• Cancel, reschedule and move patient appointments as necessary.
• Connect, inform and advise all ancillary departments for any changes that will affect daily schedule.
• Return calls, take messages, and reschedule canceled patients.
• Ability to review and act on all provider orders by the end of the day.
• Maintain calm environment (calm down upset patients, diffuse chaotic environment and identify a solution for prolonged patient wait time).
• Other duties as assigned by Supervisor.

Job Type: Full-time

Pay: Up to $18.00 per hour

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Radiology

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bakersfield, CA 93311: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please state your experience as a Patient Coordinator (or similar role) and describe your responsibilities.
• In your opinion, what are some qualities an individual should have as a Patient Coordinator.
• Please be transparent and state your salary expectations from $16-$18 and explain your reasoning. We would like to get to know you and advocate for highest pay possible, with relations to experience in the field.
• Please confirm with Y (Yes) or N (No) if you are available and committed to work the following schedule:

Monday - Day Off
Tuesday - Day Off
Wednesday - 8:00am-4:30pm
Thursday - 8:00am-4:30pm
Friday - 12:00pm-8:30pm
Saturday - 8:00am-4:30pm
Sunday - 8:00am-4:30pm

• We are looking to set up an interview immediately. If qualified, when is the earliest date and time you are available for an interview in person interview in Bakersfield?

Education:

• High school or equivalent (Preferred)

Experience:

• Patient Coordinator: 1 year (Preferred)

Work Location: One location

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