Position Summary:
The position is responsible for providing excellent customer services to those customers, i.e. physician offices, ancillary departments within the Medical Center and the general public wishing to schedule outpatient procedures.

Qualifications:
ADDITIONAL REQUIREMENTS

• 
  Use of usual and customary equipment used to perform essential functions of the position.
• Work may occasionally require travel to other Carle Peoria facilities/hospitals.
• Required to drive your own vehicle for business purposes.

Writes, reads, comprehends and speaks fluent English
Maintain confidential information
Microsoft Office Computer knowledge skills
Multicultural sensitivity
Possesses courteous and effective telephone etiquette
Possesses ability to prioritize and maintain organization in essential functions/responsibilities

Essential Functions:

Provides Quality Outpatient Scheduling

• Responds promptly to scheduling request
• Obtains complete scheduling information in an accurate, efficient and professional manner
• Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems
• Compiles all information requested
• Presents a customer driven approach
• Completes timely, accurate recording and reporting of information
• Identifies potential problems and alerts appropriate resource
• Initiates appropriate action to ensure needs are met
• Consistently exhibits the ability to schedule multiple tests for a patient in a timely manner
• Consistently answers the phone in 1 ring

Efficient Work Techniques and Telephone Etiquette

• Consistently determines proper scheduling requirements and/or limitations according to requested procedure
• Schedules patients accurately in a timely and polite manner to ensure customer satisfaction
• Maintains patient flow and utilization of the ancillary testing areas
• Demonstrates the ability to decide which schedules patients should require priority verification for medical compliance
• Exhibits a high level of proficiency in the use of the computerized scheduling system
• Processes faxes when not scheduling patients in a timely manner

Information Handling and Job Knowledge

• Demonstrates the ability to assess the amount of time required in each test and allow enough time between tests
• Demonstrates the ability to put patients and/or physician offices in contact with our financial counselor, pre-certification or pre-registration departments when needed
• Understands the financial impact in scheduling patients with a financial risk for high dollar procedures
• Exhibits the ability to relay information regarding our financial policies and medical compliance to physicians as well as other interested parties
• Effectively handles the customer’s request and keeps the pace of the call moving and manages call time effectively both in scheduling and switchboard
• Keeps abreast of new policies and procedures

Customer Interaction and Relationship

• Communicates with various ancillary departments to ensure and accurate schedule and that all reports are properly distributed
• Utilizes effective decision making, communications and interpersonal relations to ensure a positive image of the Medical Center and to ensure customer satisfaction
• Demonstrates the ability to work with various physician offices as well as other customer in scheduling procedures
• Completes job assignments in a timely manner within shift to decrease waiting times
• Ensures willingness to assist peers in assignment completion