Job description

Installation Coordinator

Renewal by Andersen- Cranford, NJ

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

We are looking to expand our administrative team by filling a key role within the organization with an Installation Support Specialist. All characteristics for this role will include, but are not limited to, the following:

Primary Responsibilities:

- Maintain several spreadsheets, including but not limited to installation performance, Formstack, and Medallia spreadsheets.

- Review all subcontractor bill submissions for accuracy, product status, and payment status; and enter labor bills into Salesforce.

- Escalate all bill submissions to the Installation Manager that are outside desired criteria.

- Maintain all documentation and service records for warehouse, service, and technician vehicles.

- Construct memos and emails on behalf of the installation manager.

- Maintain meeting schedule for installation manager and installation teams.

- Responsible for the coordination and all administrative functions related to the entire installation process.

- Answer incoming calls from and make outbound calls to existing customers to keep them updated on the project.

- Address customer concerns and work to resolve any issues they may be experiencing.

Qualifications:

- Salesforce software experience (required)

- Superior knowledge of Microsoft Office (required)

- Customer Service experience (required)

- Experience with multitasking under pressure

- Must be comfortable speaking on the phone

- High level written/verbal communication skills

- Strong follow-up skills: professional demeanor is a must

- Detail-oriented and strong organization skills

- Previous Home Improvement industry experience is a plus

Compensation and Benefits:

- $20-22/hour, plus monthly bonus potential

- Full insurance package, including medical, dental, vision, and life

- 401(K) program

- PTO, paid holidays, and Student Loan Reimbursement Program!

Schedule:

- Onsite in our Cranford office

- Monday-Friday; 8:00am-5:00pm

- Weekend overtime availability

If this sounds like an exciting opportunity, please apply today! We are always looking for motivated talent to join our team.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cranford, NJ 07016: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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