Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a Regional Vice President (RVP) of Partner Sales for the EMEA region who is an experienced leader able to bring their forward thinking CX knowledge, strategic vision and innovative approach to build a truly incremental and scalable indirect business.

Reporting to the Global SVP of Partner Sales, the RVP of Partner Sales for the EMEA region plays a key role in driving leads, new and expansion revenue, service delivery, customer results, and market expansion by building an ecosystem of partners that deliver value to our customers! As a key partner to the sales leadership team, this leader will drive strategy and implement all new revenue initiatives.

The Regional Vice President, Partners Sales will be accountable for meeting and exceeding partner sales and revenue targets, with responsibility for all new and expansion partner business!

What you'll be doing

• Direct a major part of Zendesk’s sales activities via a robust Partner ecosystem

• Create and implement long-term sales plans utilising their CX expertise, including strategies, goals, quotas, and tracking mechanisms across SMB, Commercial and large Enterprise customers

• Build and manage a world-class team across the EMEA region including team structure, territory mapping, hiring, performance assessment, coaching, and training

• Drive Partner bookings and revenue growth through global and local partnerships

• Managing your team to weekly forecasting (partner bookings) and pipeline (creation & coverage) metrics

• Onboard, manage, grow and mature relationships across a wide range of partner types: distributors, resellers, System Integrators, DMRs & BPOs

• Align execution via long-term planning and strategy to create a profitable partner ecosystem

• Collaborate with Sales and Go To Market leadership across the region to improve execution

• Identify, recruit and enable new partners, resulting in incremental pipeline and Partner Sourced revenue attainment

• Accelerate new partner time-to-revenue and ensure an efficient onboarding experience

• Work with Partners to use their “domain expertise” in vertical or region-specific opportunities

• Create a differentiated and positive Partner experience aligned to Zendesk Values

What you bring to the role

Pivotal Experience

• Strategic capability to lead and innovate while thriving in a fast-moving environment

• In depth CX SAAS knowledge is essential for this role.

• An innovator in their own right. Will bring best practices from larger organizations but has also spent time inside of agile environments

• A bias for action, results, and delivery, with a high-quality bar

• Proven track record of developing people, leading and managing hard-working teams

• A highly developed ability to create a sense of loyalty, trust, and positive culture across all facets of the business. Ability to energize people and teams and establish cross-functional cooperation

• Forward-thinking and problem-solving attitude; drawn to building off ambiguous and unsolved problems and “making it happen”

• Demonstrated ability to interface and maintain effective relationships with all levels of employees in a team-oriented environment

Leadership Capabilities

• An “humblident” (humble + confident- one of our key leadership qualities at Zendesk) standout colleague who can wear many hats. This person possesses a "whatever it takes" attitude to drive successful business outcomes

• Proven success in a dynamic, fast-paced, innovative environment

• Demonstrated capability to lead change and constantly improve processes while bringing your team along for the journey

• Positive, driven, and energetic; able to roll up their sleeves to get the job done

• Results orientation with a tireless work ethic paired with the emotional intelligence to know when to push harder and when to look for alternative approaches

• Proven ability to set the vision and strategy of a maturing Partner Ecosystem aligned to company goals and objectives.

Additional Requirements

• Significant Channel and Sales experience, with a proven track record of delivering indirect sales results

• Experience and proven success working with different partner types (SI, MSP, BPO, DMR)

• Experience optimizing and driving sales and profits, through a Solution Provider ecosystem

• Previous experience working with large enterprise accounts

• Business planning & forecasting skills and a thorough understanding of Partner financials

• Experience identifying and recruiting talent to build hard-working teams

• Ability to work with sales leaders to build alignment and commitment to joint goals

• Track record of building trust, alignment, investment, and a growth mindset with Partners.

• Outstanding communication skills with the ability to provide clear direction while developing consensus for action

• Strong cross-team collaboration skills

• Zendesk is a digital-first organization and the global Sales team is designated as remote

• Occasional travel for work, always with purpose

#LI-Remote

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About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

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