Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Set up room service trays and tables in anticipation of incoming orders.
• Retrieve check from order taker and place order with kitchen. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments.
• Carry trays or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set up, present check.
• Assist bus persons in removing trays and tables from guest floors and returning them to designated locations.
• Prepare complimentary fruit baskets or amenities and deliver to guest rooms.
• Have knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Remember, recite and promote the variety of menu items.
• Operate beverage and toasting equipment.
• Prepare drinks as required to fulfill orders.
• Perform all assigned side work to include replenishing condiments and restocking side stands.
• Perform any general cleaning tasks as assigned by supervisor.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.