Job description

Role Primary Objective: Grow revenue within locked book of business of GCP accounts by uncovering new revenue growth opportunities and preventing churn.

Additional responsibilities:

Customer Value Realization

* Primary responsibility for understanding customer’s roadmap and use cases, becoming a trusted advisor to assist them in their cloud strategy including challenging customers to think in new and creative ways that enable them to maximize value.

* Proactively Identify risks to the customer achieving their stated business goals and work with the product team to build a risk mitigation plan.

• Undertake discovery and education activities to identify opportunities for GCP product usage across organizational functions and processes

Customer Champion and Advocate

* Drive resolution of problems or critical issues for assigned customers by aligning appropriate resources, including professional communication with all stakeholders

• Ensure customers’ needs and challenges are communicated and understood by functional teams.

* Anticipate future customer needs and proactively reach out to resources at Google to address them

Health Monitoring

* Meet with customers on a regular basis to proactively monitor deployment velocity and work towards addressing any deployment blockers.

• Create a Customer Success Plan that tracks milestones and measure progress against the same

• Proactively take actions for customers below threshold health score

• Conduct periodic touchpoints to measure customer satisfaction and product deployment levels

Adoption and Customer Retention

* Share customer feedback with Google Team

• Proactively review customer consumption and billing to help customers optimize their investment

• Minimize customer churn

• Drive organic growth and expansion within assigned accounts

• Lead upsell efforts by identifying additional use cases and positioning new solution offerings to clients

Preferred profile:

1-2 years of customer-facing experience, interfacing with executives and driving customer transformation programs. GCP/ Cloud experience is a plus.

Experience driving digital transformation using cloud-based solutions, managing initiatives across engineering, sales, support, professional services and distributed teams. (Good balance of hunter/farmer profile)

Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery. (Good organization and communication skills)

Job Types: Full-time, Permanent

Benefits:

• Company events
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• What is your salary expectation?

Language:

• German (preferred)

Work authorisation:

• Ireland (preferred)

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