Job description
Discover Trend
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit
www.trendmicro.com
Discover You
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….
The Role:
The Trend Micro Service Delivery Manager (SDM) will own service delivery of the Managed XDR (MDR) service. The SDM is the dedicated point of contact through on-boarding and service delivery of the Managed XDR (MDR) service, and will exercise project management responsibilities for Trend Micro Managed XDR customers.
In this role, the SDM would set expectations around service delivery and be a key part of a team will provide advice, tailor-made recommendations, and ensuring that the quality service is held to the highest standard. The SDM would be the advisor to the Trend Micro Managed XDR clients, and would help deliver the Managed XDR service through deep and intricate knowledge about Trend Micro Managed XDR operations by providing direct supervision for both internal and external parties.
The Responsibilities:
- Act as a trusted advisor for all matters concerning the Managed XDR (MDR) service, the adoption of Trend Micro technology, as well as on-going implementation.
- Establish and oversee the customer's adoption of Trend Micro Managed XDR (MDR) service, and be involved in the customer’s service planning process. Consult customers and approach them to understand their business needs, issues and strategies.
- Provide project management expertise during onboarding of MDR customers. Includes but not limited to tracking and monitoring project milestones, status reporting, paying close attention to areas where senior leadership involvement and notification is required, and related activities.
- Lead security incident response and maximize internal resources to lead to resolution.
- In a tailor-made communication, be able to articulate and relay information about multifaceted security threats, bridging together both internal and external teams – including but not limited to: client stakeholders, technical staff, executive leadership and legal counsel.
- Lead effort in expanding and improving the development of processes and methodologies that would best fit the Trend Micro Managed XDR client’s needs for the Managed XDR service.
- Work directly with other service delivery teams, and other internal stake holders, to ensure smooth and timely adoption of Trend Micro’s Managed Detection and Response Service
- Work in tandem with existing processes upon account escalations and perform periodic health checks
- Oversee deliverables of committed service guidelines per customer to ensure on-time delivery.
Qualifications\Experience:
- 2-3 years of experience in service delivery, client management and/or managed services
- 3-4 years of experience in the Information Security industry or in a full-time security or Information Security operations position, preferably in a position involving threat detection.
- Familiar with SOC operations, incident response, threat research or similar cyber experience
- Experience working with relevant subject matter experts to process, analyze and remediate threats through the use of endpoint protection products or endpoint detection and response suites, and related technology.
- Possess understanding of technical issues within IT environments, or environments that focused on research and development
- Good Project management skills- preparing project plans and reports
- Good knowledge of Business Operations management
- Excellent capabilities with documentation including writing technical write-ups
- Ability to provide insights to research and innovation
- Exceptional ability to communicate verbally and in writing; ability to work as a team member
- Strong organizational and time-management skills, with flexibility in time and availability
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
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