Manager of Services

Position Overview

The Mgr Services manages delivery, development and implementation of technology solutions for clients. Functions include resource management, service operations management and/or scope management of the project or client engagement, quality and performance metrics of the engagement and/or team, resource management of both technical and non-technical resources associated with the engagement or team, including risk, communication plans, change management, financial performance and overall client satisfaction. Incumbents offer supervision of technical and administrative employees, supervisors/coordinators and onsite/field service personnel to ensure technical solution expectations are met for Insight’s internal and external customers.

What you’ll do at Insight

• Ability to lead a team of personnel by providing leadership, assistance and advice.

• Manage the day-to-day operations of the team and is responsible for employee maintenance (forecasting, operational efficiencies, reviews, etc.), including the management and assistance of company growth through guidance and training.
• Manage the assigned financial aspect of the team, which may include subset ownership of the assigned P&L as well as associated budget.
• Manage the development of client statements of work (SOW’s) and associated change control process.
• Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.
• Ensure an affirmative focus and representation of corporate initiatives to all teammates.

• Manage all aspects of client billing.
• Ensure contract project goals are accomplished.
• Conduct market and competitive analysis of LOB services.
• Manage the development process of new service offerings thoroughly and completely from concept to active deployment.
• Other duties as assigned.

What you’ll need to join Insight

• Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
• 5-8 years’ experience managing technology projects including desktop refresh, new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.
• Two years’ experience with field service management and service financial management.
• Experience in Project Management is desired.

• Must have the ability to understand and navigate through a SAP system.
• Must have excellent customer relationship management skills and ability to interface seamlessly with delivery, partner, marketing and sales staff.
• Must be able to conduct practice working sessions and run practice update meetings with both technical and non-technical attendees.
• Must have proven track record of exhibiting leadership qualities and skills that motivate practice team members to drive the successful performance.
• Must have prior experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction.

• Must have the ability to lead and manage a technical team delivering complex solutions required.
• Must possess strong analytical skills.
• Must be comfortable in serving as the subject matter expert in their assigned practice area.
• Must be a polished and disciplined communicator, both written and oral.
• Intermediate knowledge of MS Office products required.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The base salary range for this position is typically $85,000 to $95,000 with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Dallas || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || Remote ||