ServiceNow Software Trainer

TS/SCI w/Poly

Location: Chantilly, VA

The SAaaS Software Trainer will work primarily with the All Spark ServiceNow software development team to develop training plans, and packages and perform online and face-to-face training in support of a ServiceNow ITSM and IT Service Catalog software build.

The successful candidate will have the following required skills:

• Knowledge of Agile Development Methodology
• Knowledge of IT Service Management capabilities and best practices
• Ability to work independently or with a team
• Ability to learn a software capability as Engineers are building it, in order to train the user base once released
• Excellent technical writing skills?
• Excellent communication skills to clearly convey use of the software
• Excellent skills using Microsoft Office products – Word, PowerPoint, Excel
• Excellent written and verbal communication
• Excellent ability to present clearly to an audience in terms the user understands
• Experience writing detailed and simple user guides and manuals
• Experience demonstrating hardware and software to a diverse audience of technical and non-technical participants
• Experience demonstrating hardware and software frequently on short notice or with little prep time
• Experience demonstrating live in a hands-on or lecture presentation setting
• Experience training hardware and software in Windows environments
• Experience motivating uninterested training participants

Preferred Experience:

• Experience setting up test environments, executing test cases, and tracking defects
• Working experience with component, application, integration, and performance testing procedures and criteria
• Working experience in defining acceptance criteria and coordinating and executing acceptance testing
• Understanding of automated testing tools to include HP Quality Center, QuickTest Professional (QTP), LoadRunner, etc.? as well as automation best practices strongly desired
• Working experience in requirements traceability
• Working experience with creating and executing test plans and procedures and documenting the expected and actual results
• Hands-on experience in developing testing artifacts (performance test scripts, scenarios, monitors)
• Ability to diagnose complicated performance issues based on analysis of performance tests execution results (Load, Stress, Scalability) and come up with recommendations for solutions
• Experience working with multiple teams and coordinating automation testing efforts for various integration projects
• Demonstrated initiative and ability to start, develop, and complete short- and long-term projects
• Demonstrates accuracy and thoroughness in the implementation of project specifications and design requirements
• Knowledge ServiceNow, as a user and/or tester.

Required Experience:

• 2 years experience in technical training of hardware and software
• 2 years experience writing user guides and manuals to technical and non-technical audiences

Preferred Skills:

• ServiceNow certifications

Stillwater is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected class. If you need assistance with the application process due to a disability, please contact us at

571-525-2482

Why Stillwater: Stillwater was ranked as the 14th BEST PLACE TO WORK - 2020 in Washington, DC Area–by the Washington Business Journal.